Short Description

Join the team to help organize the product portfolio as we modernize our data and platforms for the world's most innovative banks.

Posting Description

JPMC is looking for a Head of Product Operations, to join the broader Data & Analytics organization, reporting to the Head of Product Portfolio Management - this is a staff function organizing the product portfolio as we modernize our data and platforms to support better data analysis, faster, in the cloud.

This individual will lead a team that organize, structure and communicate the plans, strategy, and progress across our data products; as we undertake cross-product initiatives we need someone highly structured to organize and communicate across those products and their stakeholders.

This person will setup and own, from the ground up, our interaction with our users. As we grow, we want someone highly structured to setup systems and processes that help us understand our users better. Once we identify any unmet needs this person would be a strong advocate for our users and partner with existing product teams to prioritize these user needs and support the Head of Product Portfolio Management in influencing senior stakeholders across the bank in jointly championing for our users. This person would be a critical catalyst for our culture change from focusing on applications to focusing on our users and their needs. JPMC has unique data assets and we wish to empower analysts to derive value from the advanced technologies and flexibility of the cloud services.

Job Responsibilities

• Understand our users through live interactions, surveys, data analysis or any other means necessary; Advocate for the user needs during interactions with senior stakeholders, technology leaders as well as with our product mangers
• Share our roadmaps and our initiatives with our users regularly through various mediums such as internal blogs, newsletters and live conversations; Lead and coordinate training of our users on the products in our portfolio
• Supporting the transformation from projects to durable products with empowered teams, with problems to solve, instead of features to build. Ensuring planning and coordination occurs within the context of a product organization
• Supporting the Head of Strategy and Head of Product Portfolio Management in influencing senior stakeholders in technology and business.
• Creating the content to support communication of the products and their plans to users and stakeholders
• Support a strong culture of continuous innovation, rapid iteration, and collaboration across designers, engineers, and product managers. Both cloud, data, and our technology will evolve during the course of this initiative.
• Relentlessly focus on ways to increase speed to cloud for our users, product teams, and stakeholders; Present findings and recommendations for action to senior leaders of the company, and support the contributors to do the same for their work

Required Qualifications:

• 7+ years of full-time professional work experience
• 5+ years of experience at BCG, Bain, or McKinsey
• BS in Computer Science, Engineering or Mathematics; MBA from a top-tier institution preferred
• Experienced leader of cross product initiatives in complex environments, alternatively a program management background
• Experience of planning and communication within a Data or Technology business function
• Expert in stakeholder management; reporting complex initiatives and briefing executives; Planning and resource management skills
• Strong technology background with the communication skills to articulate technical matters to a broader audience

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
Brooklyn,NY $190,000.00 - $275,000.00 / year