THE MEDICAL HEART OF MARYLAND
Treating over 330,000 patients every year, the University of Maryland Medical Center is at the vital core of Maryland’s health care system and community. We’re known for our prestigious expertise in innovative research and education, along with the talented staff and advanced centers that make it all possible. The R Adams Cowley Shock Trauma Center, the world’s first center dedicated to trauma, treats more than 7,500 critically injured patients a year with an incredible 97 percent survival rate. We also have one of the nation’s largest kidney and pancreas transplant programs at The Joseph and Corinne Schwartz Division of Transplantation, home to Maryland’s first steroid-free protocol and pancreas/kidney transplant. From our National Cancer Institute-designated UM Marlene and Stewart Greenebaum Cancer Center to The University of Maryland’s Children’s Hospital, one of the largest pediatric centers in the state, we are dedicated to saving and transforming lives.

General Summary

Develop solutions for UMMC that improve safety, patient outcomes, security and privacy, efficiency, and value across both campuses. Analyze UMMC data, apply system engineering methods to hospital operations, identify inefficiencies, and propose corrective actions or new processes to improve the overall operational and financial performance at the University of Maryland Medical Center. The position will incorporate humans in the system's design to ensure the implementation of solutions is achievable, transforming lives across both UMMC campuses. This role will work closely with UMMS partners to assure coordination between system and medical center efforts.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

• 
  Strategic
  • Work with UMMS colleagues to inform UMMC strategic plans by completing gap analyses of the differences between current and targeted performance and quality states and interpreting findings to provide recommendations for senior leadership.
  • Participate in strategic planning discussions and contribute to decision-making processes by producing models and simulations that analyze actions and objectives to ensure plans meet the overall UMMC strategic plan goals.
  • Evaluate UMMC data to predict the impact of strategy changes on the budget, understand the causes of budget variances, and identify opportunities for budget savings.
  • Assist capital asset and infrastructure planning for optimal hospital operations.
• Operations
  • Support and advance patient care by applying healthcare system engineering principles to identify solutions to improve the quality of care, patient throughput, and value.
  • Create monitoring metrics and tools to ensure compliance with recommended changes
  • Develop methods, standards, and cost analysis methods to promote efficient staff and facility utilization.
  • Engage hospital stakeholders to create implementable solutions to bed capacity constraints, OR throughput, patient flow, ambulatory access and inventory management.
  • Using engineering principles, develop simulations and validations to drive improvement initiatives focused on optimizing efficient and high-quality clinical processes, solving hospital throughput and utilization challenges, and improving financial performance.
  • Describe the requirements, drivers, functions, components, interdependencies, risks, and quality factors of various UMMC processes.
• Innovation
  • Identify innovative operational efficiency concepts to improve the quality of care, provider efficiency and service at UMMC.
  • Develop novel model simulations to understand areas for improvement and the impact of proposed process changes.
• Performance Improvement
  • Employ a proven systematic method for collecting, analyzing, and leveraging information to evaluate healthcare processes for effectiveness and efficiency.
• Engagements
  • Collaborate with stakeholders at UMMS, UMMC, Maryland Faculty Physicians, Inc, and UM- School of Medicine to identify and develop actions to address process improvement opportunities.
  • Prepare and present ideas to UMMC Senior Leadership team.
  • Develop partnerships with medical, ancillary, and administrative staff to understand workflows and suggest new initiatives.
• Administrative Duties
  • Support UMMC operational managers and directors.
  • Performs other duties as assigned.

Education and Experience

• Master’s degree required; Studies in healthcare systems engineering, systems engineering, industrial/management engineering, or related discipline. Lean Six Sigma Black Belt certification and experience may be considered as a substitute for engineering background.
• 3-5 years of related experience using a systems engineering approach to conduct healthcare workplace operational efficiency projects and/or organizational studies working both independently and on small teams to implement projects from research, through to design, development, testing, and maintenance.
• Experience developing in Python is preferred. Experience in some combination of the following topics preferred: linear optimization, scheduling, supervised and unsupervised predictive modeling, user interface (Dash/Plotly/other), Monte Carlo simulation, and/or causal inference modeling.
• Classes and/or professional experience in operations management, queuing analysis and design, process flow diagrams preferred.

Knowledge, Skills and Abilities

• Proven analytical skills in the areas of statistical analysis and data science to leverage the use of big data.
• Strong analytic and organizational skills, particularly in planning, communications, system redesign, and problem-solving.
• Knowledge of information systems, hardware platforms, enterprise software applications, and outsourced systems management.

All your information will be kept confidential according to EEO guidelines.