Responsibilities Job Description

• Maintains the patient shadow chart (paper records) in appropriate functional order as indicated in hospital and unit policy.
• Sends shadow chart to HIM when patient is discharged
• Monitors and enters information on the patient status board as needed and appropriate.
• Performs census management activities for admission arrivals, transfers and discharge
• Communicates effectively with patient/family, the interdependent team and other disciplines regarding the care of the patient
• Achieves customer service excellence by understanding and supporting the needs of all internal and external customers (patients, families, frontline staff and physicians/LIP's)
• Supports holistic nursing theory based on Watson's theory of caring aligning with the practice standards of the American Holistic Nurses' Association and the HealthEast nursing patient care model (Professional Partnership Model) in order to achieve the HealthEast nursing vision
• Supports the unit by trouble shooting technology concerns as issues arise
• Coordinates information to facilitate care progession of patients, making sure all discharge information is assembled for discharge to home or transfers to skill nursing facilties, TCUs, etc
• Works with clinics, hospitals, and other agencies to obtain patient records as needed for ongoing care within HealthEast facilities.
• Supports and helps facilitate patient signup of MyChart
• For some departments, HUCs will obtain information to conduct registration of patients, updates patient demographic and health insurance information, and verifies insurance eligibility, as appropriate/needed by site location according to established registration standards
• Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures and standards
• Actively participates in creating and implementing improvements
• Performs other responsbilities as needed/assigned

Required Qualifications:

• 1 to 3 years office experience required, preferably in a health care setting

Preferred Qualifications:

• Unit coordinator course preferred

Other Required Skills:

• Attention to Detail: Achieves thoroughness and accuracy when accomplishing a task
• Computer Skills Basic: Ability to use a computer and applications that are associated with performing basic work tasks (navigate in Windows, Outlook, etc)
• Interpersonal Communication: Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connection