Job Listing Title:

Health & Welfare Member Services Representative - UFCW & Employers Trust, Benefits Administration, CONCORD CA

Job Listing:

Are you looking to make an impact on people’s everyday lives in your community? UFCW & Employers Trust, LLC is an organization that administers health and pension benefits for essential workers of employers like Safeway, Save Mart, and Raley’s. Every one of our staff is committed to providing efficient, responsive, friendly service and accurate information to serve all of our constituencies: our employee members, dependents, local unions, employers and service providers.

At UFCW & Employers Trust we pride ourselves on a culture of recognition, kindness, and authenticity. Our purpose is to provide exceptional benefit administration to those we serve while focusing on core values like Trust, Teamwork, Empathy and Innovation. We are a team of inclusive, hardworking, emotionally intelligent, and humble individuals who deliver results. If you are looking for an excellent opportunity in a dynamic work environment, with a first-class benefits package, and opportunities to grow professionally, UFCW & Employers Trust wants to hear from you! We are currently seeking a Health & Welfare Member Services Representative professional to join our winning team.

WE OFFER

• $28.16 with scheduled yearly increases
• Full benefits package (medical: Kaiser or Blue Shield, dental, vision, life insurance, death benefit, employee member assistance program) with no premiums for employees and low premiums for dependents
• Defined Benefit Pension Plan
• 401(k) match and individual consulting with pension consultant
• Generous Paid Time Off (starting at 2.6 weeks up to 5.6 weeks) and Sick Time
• Generous holidays (11.5 paid days per year)
• On-site free gym in Concord
• Complimentary coffee service everyday
• Our Concord location includes free parking, and is conveniently located in the central east bay, beside the I-680 freeway and accessible to BART. The adjacent Veranda Shopping Center (www.shoptheveranda.com) is within walking distance and has a variety of restaurants, retail shopping, and events.

OUR CULTURE

• Our mission to provide exceptional benefit administration for essential workers is what drives us. What we do matters and touches the lives of over 228,000 participants who work for 116 entities.
• We have been in business since 1957 and are expanding. Come grow with us!
• Average employee tenure of 10 years
• Culture of recognition
• Variety of paths for career advancement
• Exciting events
• An amazing team of professionals to collaborate with and learn from!

JOB SUMMARY

The Member Service Representative must apply an in-depth knowledge of all welfare plans including eligibility rules and covered benefits, in addition to a general knowledge of medical, sick leave, retiree coverage, vision care, and prescription drug administrative processes. The Member Service Representative assists members with all aspects of the Plans’ health and welfare benefits and resolves a broad range of questions and problems received from members, beneficiaries, union locals, service providers and other departments of the Fund office.

Candidates who have been successful in this role: Be able to type at least 40 words per minute, experience with Microsoft Office, and experience with customer service. Health care experience not required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs various duties and responsibilities of Member Services Assistant and Member Services Assistant Lead.
• Communicates via telephone, in person and written correspondence, answers questions from members, beneficiaries, union locals, providers and other Fund office departments regarding the Plans’ benefits, eligibility, claims processing and claims appeals.
• Obtains all pertinent information to determine specific purpose of call and/or walk-in.
• Writes an eligibility appeal, sick leave and/or basic medical appeal if necessary.
• Initiates and prepares correspondence and other documentation to resolve questions and provide information to members and others in accordance with Plans’ rules, regulations, and practices.
• Initiates and reviews various applications, notices, forms, certifications, self-payments, COBRA, stop payments, clear claim notices.
• Identifies and corrects information on Computer system and /or refers to appropriate staff for correction.
• Determines eligibility in accordance with Plan rules and resolves eligibility issues and questions. Confirms or denies coverage based on eligibility rules of the members plan.
• Maintains appropriate documentation of all calls & walk-ins. Handles walk-ins in a courteous and professional manner. Discerns needs and verifies forms from a walk-in and refers to appropriate personnel based on walk-ins needs.
• Acts as liaison between member and provider to communicate Plan benefits and facilitate claims processing.
• Calculates sick leave banks.
• Refers calls, members, union locals and others to appropriate department.
• Assists with special projects as requested.

QUALIFICATIONS

• High school diploma.
• Extensive communication skills and knowledge of grammar, spelling and simple mathematical functions like percentages, ratios, etc.
• Requires knowledge of medical terminology and procedures.
• 1 year prior Medical Customer service experience.
• Strong analytical and organizational skills.
• Bilingual experience a plus.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands to handle or feel objects, tools or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms.

The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

This position is subject to a pre-employment negative drug screen and satisfactory completion of a background check and reference checks.