Job Title: Dispatcher
Reports To: Store Manager
Pay Structure: Hourly / Non-Exempt
Location: 21 Parr Blvd., Richmond, CA. 94801
Apply Online: https://www.crescorent.com/current-openings/

We are in search of a skilled dispatcher that has the ability to function well as part of a team. You must have very effective organizational and communication skills to service our clientele efficiently.

The dispatch position is responsible for organizing the daily dispatch of equipment for the branch, working in compliance with all legal and safety requirements regarding safe transport of equipment.

We seek highly motivated and experienced Dispatchers with a background in construction and industrial equipment. Knowledge of hydraulics, electronics, gas and diesel machinery is preferred.

MINIMUM REQUIREMENTS

• Previous dispatch and customer service experience in the equipment rental/construction industry and/or related field preferred
• Positive attitude
• Professional phone demeanor
• Excellent verbal communication
• Professional appearance
• Clean DMV & drug screen required
• Demonstrate understanding of rental equipment
• Demonstrate understanding of rental software
• Demonstrate the ability to follow operational procedures
• Strong customer service orientation
• Effective organizational and communication skills
• An ability to function well as part of a team
• Diligent attention to safety

ESSENTIAL DUTIES and RESPONSIBILITIES:
Responsible for scheduling drivers and organizing the daily dispatch of all equipment for the branch

• Coordinate transportation demands for equipment needs on a normal and emergency basis
• Perform record keeping as needed
• Maintain customer relations via phone and fax, and making additions, cancellations, and changes regarding equipment location
• Ensure accuracy of rental contract information prior to dispatching driver
• Suggest equipment and supplies to meet customer needs
• Determine equipment available for rental
• Perform inventory control processes
• Load and unload equipment, assist with deliveries and prepare equipment for rental
• Check equipment for damage, record hours used, mileage and fuel levels for billing purposes
• Inspect equipment and trucks for safety decals and compliance, and ensure that equipment is in good working order
• Follow proper cash accounts procedures
• Follow all Cresco Operational Procedures and QC Standards
• Perform any other duties as assigned by the Store Manager or any Cresco Manager

Education, Experience and Required Skills, Including Certificates, Licenses and Registrations
High school diploma or equivalent

• Valid California driver’s license
• Knowledge of DOT/Federal Motor Carrier rules and regulations
• Knowledge of GVW’s, state regulations regarding height and weight maximums
• Knowledge of winch operations, hazmat transport and placarding preferred

Physical Demands and/or Work Environment
Frequent lifting up to 25 lbs., occasional lifting up to 50 lbs., and infrequent lifting up to 75 lbs

• Ability to walk and stand on concrete and uneven surfaces for at least 4 hours per day
• Ability to sit for at least 4 hours per day
• Ability to climb over and into heavy equipment several times per day
• Exposure to bright lights, extreme temperatures, loud noise, dust, gas and/or fumes
• Other duties assigned as needed

Cresco offers:
- Growth opportunities in a fun and rewarding work environment
- Competitive wages
- Paid Time Off, Sick Pay, Holiday Pay, Jury Duty Pay and Bereavement Days Off
- Medical, Dental, Vision, Life and; Disability Insurance
- Flexible Spending Account, with Health and Dependent Care reimbursement
- Retirement Plan
- Training at Cresco University

Cresco Equipment Rentals is an Equal Employment Opportunity/Affirmative Action employer and provides reasonable accommodations for qualified individuals with disabilities or are disabled veterans.

Job Type: Full-time

Pay: From $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Overtime

Ability to commute/relocate:

• Richmond, CA 94801: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have a clean DMV record?

Education:

• High school or equivalent (Preferred)

Experience:

• Rental industry: 2 years (Preferred)
• Customer service: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

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