Help Desk Specialist (Hybrid, San Diego, CA)

We are looking for a motivated Help Desk Specialist for a large, global B2B high-tech company. This role will be responsible for be responsible for providing best-in-class support for the ServiceNow platform, to ensure a positive customer experience.

This is a 12 Month contract (Extension possible). 40 hours per week, hybrid role, in the US,

Must be comfortable working 2 days (Wednesday and Thursday) onsite at San Diego, Office.

This is a W2 employee of Stage 4 Solutions. Health benefits and 401K are offered.

Responsibilities:

Log cases on the IT Service Desk and maintain details of software/hardware problems detected. Provide initial triage technical support by answering customer inquiries, solving problems, and providing product information via case, phone, or e-mail in a timely efficient manner. Represent peers in Global Forums in the Transfer of Information (TOI) and other training sessions. Perform initial triage of customer cases with documented solutions and/or workarounds, answering support queries via phone or Client's CRM in a timely efficient manner. You will be escalating to internal or external support resources and Subject Matter Experts when necessary. You will be supporting users in the use of the ServiceNow platform by providing necessary advice and/or walk-throughs. Identify self-service documentation gaps. You will participate in User Acceptance Testing (UAT).

Requirements:

2 - 4 years working within an IT environment Technical background and ability to learn and absorb technology quickly. Great written and verbal communication skills. Prior experience working in a helpdesk environment over the phone, using technical skills to resolve end-user issues on a first-call resolution basis. The ability to communicate effectively with people at all levels. The ability to have difficult conversations with customers. The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem. Basic understanding of ITIL Skills and business processes.

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Please submit your resume to our network at https://www.stage4solutions.com/careers/ (apply to the Help Desk Specialist (Hybrid, San Diego, CA) role).

Please feel free to forward this job post to others you think may be interested.

Stage 4 Solutions is an equal opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on the job requirements and candidates' qualifications, without regard to race, color, religion/belief, national origin, gender identity, age, disability, marital status, genetic information or other applicable legally protected characteristics.

Compensation: $20/hr. - $22.85/hr.