ID Analyst

Job ID: 709984

Client: GA DHS

Location: 2 Peachtree St. NW, Atlanta, Georgia 30303

Duration: 12+ Months

Job Description:

· The Department of Human Services, Office of Information Technology is seeking candidates for the position of ID Analyst located in Atlanta, Georgia.

· The ID Analyst will work remote, for the Office of Information Technology processing, the onboard and offboard of employees and contractors working for DHS.

· This position is ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT an IT -Technical support position.

· State of Georgia resident applicants only.

· Position Responsibilities:

· Receive and track onboard and offboard requests; check the requests for completeness and accuracy.

· Submit requests for new accounts using ServiceNow ticketing system.

· Submit request for setup and delivery of equipment and wireless devices.

· Coordinate with application teams for additional application access requests

· Track progress of requests to completion and escalate to vendors and management as needed.

· Review accounts for accuracy of provision or deprovision based on requests.

· Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN

· Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested.

· Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards.

· Communicate status of processed onboard or offboard requests to hiring managers

· Resolve requests within SLA while providing the highest level of customer service.

· Display a consistent understanding of compliance to assist in high priority escalations and requests.

· Qualifications & Skills Required:

· Associate degree in a related field OR minimum 2+ years of help desk support

· One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.)

· Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelines.

· Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting.

· Detail oriented with the ability to work independently.

· Excellent oral, written, and interpersonal communication.

· Experience in performing well under pressure.

· Capable of working competently with personnel at multiple levels of the organization

· Experience with ServiceNow or Okta is a plus.

Must have work authorization that allows candidate to work in the United States

Job Types: Full-time, Contract

Pay: $28.66 per hour

Experience level:

• 1 year

Schedule:

• 8 hour shift

Work Location: Hybrid remote in Atlanta, GA 30303

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