Help Desk Support Specialist-21166 Job at iMPact Business Group
Impact Business Group is supporting our Nationwide Commercial Roofing Contractor on an IT Help Desk Support Specialist Opportunity.
- Perm Position
- Comp: $65K-$80K W2 DOE. Benefits are available after 30 Days!!
- Onsite Position near O'Hare (Rosemont IL)
- True Help Desk Support Position.
- 4+ yrs Solid Help Desk Exp.
- BS Degree Preferred
- Benefits available after 30 days.
- Travel up to 20%
- Active Certs are Preferred
Job Duties include:
Troubleshoot, update and resolving problems related to software and hardware issues in PC/Windows and Android environments. This position will prioritize user requests and keep users apprised of the anticipated time the user can expect help to arrive. 99.5% of the end users sit outside of the Corporate office, so a successful candidate will have extensive experience providing remote support.
Job Functions:
· Field incoming help requests from end users via telephone, e-mail, and Help Desk ticket system
· Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
· Prioritize and schedule problems. Escalate problems (when required)
· Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
· Identify and learn appropriate software and hardware used and supported by the organization
· At times may be asked to perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications
· Test fixes to ensure problem has been adequately resolved
· Perform post-resolution follow-ups to help desk requests
· Assume ownership of project-related tasks; work to completion with assistance from provided and created resource base
Knowledge, Skills & Experience (Essential):
· College degree or equivalent experience
· 4+ years of IT experience
· Customer-focused attitude
- Experience working in an Active Directory environment
- Knowledge and ability to troubleshoot Windows operating systems
- Knowledge of computer hardware and laptops
- Troubleshoot computer peripherals, scanners, printers, etc.
- Extensive application support experience with Microsoft Office application suite
- Ability to troubleshoot and problem-solve over the phone using various remote support tools
· Local Windows Profile management; the ability to migrate users to new computers
Knowledge, Skills & Experience (Desirable):
· Computer imaging and deployment in a distributed environment
· Android tablet management and deployment (Maas360)
· Android/iPhone mobile phone configuration
· Help Desk Ticket Management (Manage Engine Service Desk Plus)
· RingCentral
· Dell Desktops and Laptops
· Multi-Function Printers (Xerox, Canon, Toshiba, etc.)
Key Competencies:
· Management of End User Accounts in each of the following:
o Active Directory
o Exchange (2013/Online)
· Windows 7/10
· Office 2013/365
Occupational Health and Safety:
· Compliance with workplace policies and procedures for risk identification, risk assessment and risk control
· Active participation in activities associated with the management of workplace health and safety
· Identification and reporting of health and safety risks, accidents, incidents, injuries and property damage at the workplace
Working Conditions:
Travel: As required, typically around 10-20%
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and status as a protected veteran.
Job Type: Full-time
Pay: $65,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Rosemont, IL: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Experience:
- Help desk: 4 years (Required)
- Windows: 4 years (Required)
- Active Directory: 4 years (Required)
Willingness to travel:
- 25% (Preferred)
Work Location: One location
Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.