Help Desk Technician Job at SPAR Information Systems
- Employee serves on the CSB-IT Help Desk in the Department of Child Services (DCS), Child Support Bureau (CSB) IT Office. Employee is responsible for answering incoming calls and assisting CSB and County Partner users in various aspects of the child supp
- Provides first and second tier support to end users for ISETS and Child Support ancillary applications;
- * Assigns third tier support tickets to application third tier team;
- * Adopts customer service strategy;
- * Answers end user requests with the ability to identify, diagnose, and respond with a solution in a timely manner;
- * Tactfully explains issues and provides relevant information to users in an understandable manner;
- * Simulates or recreates user problems to resolve user navigation issues;
- * Refers more complex inquiries to CSB-IT Help Desk Analyst Intermediate or CSB-IT Help Desk Senior;
- * Learns basic County Financial Management processes to assist users;
- * Ensures user communications are timely, courteous, and on-going;
- * Follows all written procedures and guidelines for CSB-IT Help Desk operations;
- * Creates, modifies and resets ISETS User IDs;
- * Processes requests for Active Directory, Azure, License Suspension, Cognos and Panoptic IDs;
- * Processes County Worker Status and Profile reports and Holiday Schedules;
- * Assists with access to various websites and county program installs;
- * Learns county and CSB office operations;
- * Performs other related duties and projects as assigned.
Job Type: Contract
Salary: $18.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Help desk: 6 years (Preferred)
- Windows: 5 years (Preferred)
Work Location: One location
Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.