Helpdesk Support Specialist Job at Precision Technology
Precision Technology Rockville, MD 20851
Helpdesk Support Specialist
Location: Rockville, Maryland ( Onsite Day 1)
Duration: 12+ Months/Full time
Public Trust clearance Required
No Bankruptcy / Good Credit history
No DUI / Arrests
Public trust clearance is required– Need to be applied if candidate is willing to apply for this position
Job Description
A Helpdesk Support Specialist will support internal customers by providing resolutions to technical issues and inquiries by answering and responding Help Desk calls and e-mails, escalating requests, monitoring resolutions and providing first and second level computer hardware, software and telecommunications support to users. IT system functional analysis and training of large scale information technology (IT) systems environment. Mac and Windows environment experience with ServiceNow as helpdesk ticketing system. Email and Calendar Support, O365/OneDrive, RSA Token, PIV Card/Identity Access Management, Password Support, VPN, Teams/Skype/Jabber Instant Messenger, Slack etc. iphone and Android, SEFT (secure email), Network Connectivity Issues, LISTSERV, Active Directory (AD) / Exchange, Account Creation and Administration.
Bachelor’s level degree with min 4 years experience. US Citizen. Public Trust clearance will be enabled
4. Enterprise-level SQL DB experience is required
Job Type: Contract
Salary: $25.00 - $30.00 per hour
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- Are you available Onsite to Rockville, Maryland ( Onsite Day 1)
- Do you have Public Trust clearance
Experience:
- Help desk: 9 years (Required)
Work Location: One location
Speak with the employer
+91 6097186197
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