Cornerstone Family Healthcare is actively recruiting for a IT Technician to join our growing team in Newburgh, NY.

RATE OF PAY/SALARY: $30.22 - $32.97 per hour

WORK LOCATION(S): Newburgh, NY

STATUS: Full Time

FLSA Status: Non-Exempt

General Purpose:

The IT Technician’s Tier 3 role is to support and maintain in-house technology equipment and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading all corporate hardware, software, and other equipment while ensuring optimal performance. The person will also troubleshoot problem areas promptly and accurately and provide end-user training and assistance.

Strategy & Planning:

• Assist in developing long-term strategies and capacity planning for meeting future hardware and corporate technology needs.
• Aid in the deployment and maintenance of business continuity and disaster recovery plans.
• Maintain current knowledge of plan executables and respond to crises in accordance with business continuity and disaster recovery plans.
• Write technical specifications for the purchase of end-user hardware, software, and related peripherals.

Acquisition & Deployment:

• Conduct research on and recommend end-user hardware, software, and peripheral products to support procurement and development efforts.
• Participate in special projects and unique requests, such as software / Hardware rollouts, lifecycle refreshes, and organization-wide device upgrades.

Responsibilities:

• Demonstrated ability to independently troubleshoot and resolve escalated technical issues and helpdesk tickets.
• Document hardware and software failure instances, repair, installation, patching, and removal.
• Provide training and support to end users on equipment operation, software application usage, and other issues.
• Establish a working relationship with third-party support and equipment vendors.
• Prompt escalation to Tier 3 engineers and coordination of cases when necessary.
• Multitasking, effective critical thinking, and ability to solve medium-complexity problems.
• Install, configure, test, maintain, monitor, and troubleshoot end-user hardware, peripheral devices, printing/scanning devices, presentation equipment, telephones, and other technology equipment.
• Install, configure, test, maintain, monitor, and troubleshoot associated end-user desktop software and remote access networking software products.
• Perform on-site and remote analysis, diagnosis, and resolution of complex hardware problems for various end-users and recommend and implement corrective solutions.
• Develop and maintain an inventory of all CPUs, monitors, keyboards, hard drives, memory sticks, printers, scanners, telephones, and other peripheral equipment.
• Recommend, schedule, and perform hardware and peripheral equipment improvements, upgrades, and repairs.
• When necessary, assist in using, maintaining, and repairing medical equipment.
• Professional communication with customers and IT support team members, strong written documentation skills.
• Attend and participate in monthly department, All Staff, and other required meetings.
• Be familiar with and adhere to all clinical, administrative, and general policies and procedures outlined in the CORNERSTONE Policy as outlined in the Employee Handbook.
• Maintain confidentiality of all CORNERSTONE aspects, including, but not limited to, patient confidentiality, HIPAA law, and employee relations.
• Performs other related duties as assigned.

Education/Experience Required:

• College diploma or university degree in the field of computer science and/or 4 years of equivalent work experience.
• Must require 1 or more of the following: Certification in CompTIA A+, Network +, Microsoft Certified Desktop Support Technician (MCDST), or other applicable Certifications.
• Excellent technical knowledge of corporate hardware, software, networking, and other peripherals, including Cisco, Dell, and SonicWall.
• Extensive equipment support experience with PC Desktops, laptops, tablets, printers, copiers, wireless access points, security cameras, and other network-capable devices.
• Working technical knowledge of current network protocols, desktop operating systems, and standards, including, TCP/IP, DNS, DHCP, SMTP, FTP, TELNET
• Working technical knowledge of corporate applications such as Knowledge of Windows and Mac operating systems, Active Directory tools, Exchange admin center, Microsoft 365 Office suite, Adobe Acrobat Professional, and Citrix workspace.
• Working technical knowledge of Microsoft Messaging technologies including Microsoft Teams, and Outlook.
• Working knowledge of conferencing systems configurations, including mounting hardware such as PCs, TVs, cameras, mounts, microphones, Conference software Zoom, Microsoft Teams, and Webex.
• Basic knowledge of Tablets, Apple Mobile devices, Epson document scanners, Mitel desk phones, and data wiring.

Hourly Salary is commensurate with experience.