The Rebound Support Services (RSS) Life Coach is a position that is designed to assist young adults (ages 18-24) who are episodically homeless, in need of resources, or are transitioning out of foster care. The RSS Life Coach provides supportive services to a blended caseload of young adults ages 18-24 living in a metro area community. The RSS Life Coach is an energetic, creative, and diligent member of the YESS team that works with and supports young adults in various areas including employment, education, housing, financial literacy, basic life skills, managing mental health and case management services.

The RSS Life Coach is expected to provide ongoing support and expertise through assessment, planning, implementation and overall evaluation of homeless individuals’ needs. The Life Coach must demonstrate the ability to use good judgment in daily activities and overall progress toward established goals and desired outcomes for youth. The overall goal of the position is to enhance the quality of youth’s circumstances and provide continuity of care through the integration and functions of case management, linking services, and discharge planning.

All duties should be performed within the RSS framework of the policies and procedures of Youth Empowerment Success Services. This position reports to the Homeless Youth Services Program Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Youth Empowerment Success Services reserves the right to unilaterally modify, remove, or add to any of the following:

Program Intake & Service Planning

• Identify service needs in the initial Homeless Assessment, develop and update Individualized Service Plans with measurable goals and objectives based on the needs identified.
• Responsible to determine and prioritize the mutually agreed-upon goals that were set
• Refer and link services based on an individualized service plan
• Provide case management by ensuring that service coordination and information and referrals are being implemented based on the youth’s individual needs.

Client Contacts

• Actively engage the youth in a combination of face-to-face contacts, life skills workshops, and phone check-ins to ensure seamless service delivery
• Conduct contactswhile continuouslymonitoring, coordinating services, continuously assessing risks, assessing the services, and revising the plan with the youth as needed.
• Conduct visits to each assigned youth in their apartment living space at least once per month in face-to-face sessions and document the visit in the designated case management system.
• Must make a minimum of one additional contact per month with each client and document the visit in the designated case management system.
• Make at least bi-weekly contacts (face to face, text, phone calls and emails) with clients.
• Participate with a multi-disciplinary team to provide comprehensive service to our youth, i.e., housing, job placement and community connections.
• Ensure the community integration of social services/case management with other external service organizations, agencies, property teams, and health care service providers
• Develop knowledge of the current community resources and referrals including attendance at off-site meetings and trainings
• Establish and maintain an ethical and professional relationship with clients.

Documentation

• Ensure case notes documentation is entered into case management software systems within 72 hours of client contact/visit.
• Ensure service plan documentation, program notices, referrals, and supplemental documents are uploaded in the clients file via the electronic case management systems by the end of each service month.
• Update client files in a timely manner

Communication, Meetings, and Reporting

• After 30 Days Life Coach, Client, and Program Manager will have a staffing on progress and review 30-day plan, make changes and updates, and work on goals and steps for the next 90 days
• Life Coach will review ISPs and youth’s progress monthly with the youth. This gives the youth the opportunity to take on autonomy for the goals achieved, discuss barriers they have faced, and ways they have advocated for themselves to achieve the goals in the future
• Prepare applicable correspondence in conjunction with management of youth caseload
• Maintain consistent communication with community connections
• Reports to management or to proper authorities any non-compliance with agency rules or policies and/or any suspicions of abuse or neglect.
• Participate with a multi-disciplinary team to provide comprehensive service to our youth, i.e., housing, job placement, life skill development, and community connections.
• Ensure the community integration of social services/case management, with other external service organizations, agencies, property teams, and healthcare service providers
• Maintain communication with the Program Manager to attain supervision, encouragement, support and intervention,
• Maintain confidentiality and other responsibilities listed in governmental laws and regulations, as well as company policies and procedures.
• Enter all applicable information into case management systems.
• Attend and participate in all scheduled or mandatory meetings, trainings and supervision sessions
• Attend all staff meetings as applicable
• Promote effective and efficient utilization of resources
• Seek and accept supervision and continuing education.
• Uphold Youth Empowerment Success Services standards of conduct, policies and procedures always
• Perform all other tasks as requested by the CEO, Vice President, and Program Manager

KNOWLEDGE & ABILITIES:

• Knowledge of industry standards and trauma informed practices for working with former foster youth, homeless youth, and at-risk young adults.
• Aware of the needs of youth experiencing homelessness or at risk of becoming homeless.

Ability to:

• Utilize youth engagement through the assessment process and to establish and maintain an effective working relationship
• Drive agency or personal vehicles to transport items and/or persons (valid State of Georgia license required)
• Model appropriate, professional behavior for staff to establish and maintain superior services to youth in a safe and inviting atmosphere
• Ensure compliance of files in accordance with specific city, state and federal guidelines
• Establish and maintain an effective working relationship with co-workers, supervisors, representatives of other agencies, and the public
• Effectively communicate, verbally and in writing, with both internal and external individuals and/or businesses
• Respond in a timely manner to emergencies and resolve issues
• Provide crisis intervention independently and make informed decisions for resident infractions
• Performs all other duties as assigned

SUPERVISORY DUTIES: N/A

EDUCATION & EXPERIENCE: BS required with a minimum of 2 years of experience working with the homeless population and/or foster care; knowledge of mental health and trauma is preferred; CPR and First Aid certification is desired; sufficient health, ability, experience, and education to perform the assigned duties with or without accommodation. Valid Driver’s Licenses, Successful completion of all required Criminal Background checks.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. May be subject to imposed deadlines. May be subject to hostile and emotionally upset clients, staff, family members, or the general public at times. General office environment: some stress may occur in meeting required deadlines. This position uses office equipment, software systems, and a computer for approximately 70% of the workday.

Hazards: The behavior of the clients may change dramatically without obvious cause, which may create, at times, hazardous situations.

Job Type: Full-time

Pay: $44,666.98 - $47,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• On call

Education:

• Bachelor's (Required)

Experience:

• homeless youth ages 18-24: 2 years (Required)

Work Location: In person

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