No prior automotive industry experience is required to apply! We are seeking individuals with various industry backgrounds including airline, hotel, restaurant, mortgage lending, hospitality, customer service, guest service, and/or high-end retail.

We are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe in empowering our employees to delight our customers, by fostering an entrepreneurial and creative culture. If you are an out-of-the-box thinker and are looking for a challenging and rewarding opportunity – we want to hear from you!

How You Will Make an Impact

Our guests expect luxury, value, and world-class service. As a Hospitality Agent, you will take on the role of operator/guest reception for our dealerships. This position is part of our call center team in Las Vegas that delivers elevated hospitality and ensures each guest has a memorable experience when they call their local Swickard dealership. You will directly impact whether we become our guest’s favorite place to purchase, lease, or service their vehicle

What Winning Looks Like:

• Demonstrating a high “HQ” (Hospitality Quotient) consisting of kindness and optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity
• Answering incoming phone calls in an extremely courteous, enthusiastic, and professional manner
• Identify guests’ needs, clarify information, and offer assistance and support
• Connecting guests with the necessary resource or team member to assist with their next step
• Responding to guest inquiries via chat

Skills Needed to Win:

• At least 18 years of age
• Ability to effectively manage time to meet and exceed targets
• A strong desire to succeed
• Focus on providing customers an outstanding experience in every interaction
• Must enjoy a fast-paced environment with a high volume of phone calls, chats, and email inquiries
• Exceptional organizational skills
• Able to develop and maintain the knowledge base to answer guest questions effectively
• Ability to de-escalate an unfavorable guest interaction
• Desire to work as a team player and uphold the company’s standards of professionalism and integrity
• Strong communication skills
• Punctual and dependable while also being flexible on scheduling
• Pass a criminal background check

About Us

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
• Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, Toyota, Lexus, Porsche, Audi, and Jaguar-Land Rover among others.
• We have over 2,000 employees at 41 franchises in 5 states…and we are still growing!
• We were ranked as the 2nd fastest growing auto group in 2021 by Automotive News
• We are a team. Everyone plays a role in our success.
• We are a hospitality company that happens to be in the automotive industry.

Benefits of Working at Swickard:

• Ongoing training and support
• Opportunities for continued personal and professional growth
• We are an equal opportunity employer and value diversity and inclusion and belonging at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristics protected under applicable State or Federal laws and regulations.

Competitive benefits package:

• Insurance: medical, dental, vision, life, and pet insurance
• Optional disability coverage
• 401k plan
• Paid Holidays
• PTO

Related Fields: Airline, hotel, restaurant, mortgage lending, hospitality, customer service, guest service, high-end retail

To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Las Vegas, NV: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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