RMC Resort Management is currently hiring for a full-time Hotel Customer Service Rep to be a part of our energetic hospitality team in the Hilton Head Island, SC area. This hospitality position earns a competitive wage of $17 per hour to start. This position works Tuesday - Friday from 8 am to 5 pm and Saturday from 11 am to 8 pm.

In addition to competitive pay and our lively culture, we offer our Hotel Customer Service Concierges the following benefits:

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• Medical and dental insurance
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• Retirement
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• Paid time off (PTO)
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• Full family telemedicine plan
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• Family travel discounts
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• Opportunities to grow with our company
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Additionally, we offer this hospitality position a 401(k) with company match.

So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!

DAY-TO-DAY

As a Hotel Customer Service Rep, you play a huge role in our business. Before our guests set foot in our resort, you provide them with the VIP treatment. They put their trust in you as you tailor their stay and book their vacation rentals. Once their reservations are made, you prepare pre-arrival letters and put together check-in packages. As the first point of contact for our guests, you warmly welcome them and efficiently check them in as they arrive. Committed to providing the best experience from start to finish, you also take service requests when issues arise and ensure the completion of all work orders. Your customer service skills shine through as you conduct pre- and post-arrival hospitality calls to ensure our guests are 100% satisfied.

In addition to interacting with our guests, you also set up and attend social functions for our owners. Always an excellent communicator, you regularly interact with both our owners and guests electronically as well as during meetings. You get great satisfaction from providing an unforgettable experience for our patrons!

ABOUT RMC RESORT MANAGEMENT

We are a leading resort management and vacation rental company. Our experienced, hands-on team works with property owners or resorts who are looking for property management services and provides a comprehensive package that delivers unsurpassed performance. We embrace technology, but most importantly we value our partnerships with owners, resorts, and vacationing guests. We strive to create synergistic relationships with our clients as well as the communities where we do business.

In order to provide an outstanding vacation experience on Hilton Head Island, we employ creative and visionary people. We offer our employees diverse opportunities for career advancement and growth. In addition, we provide generous benefits and a number of incentives to let our team know how much we appreciate their contributions to our company and our guests.

OUR IDEAL HOTEL CUSTOMER SERVICE REP

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• Outgoing and customer service-oriented - enjoys working with the public
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• Cheerful and confident - remains positive, professional, and trusts in their decisions at all times
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• Friendly and personable - has a warm personality and a talent for connecting with people
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If this sounds like you, keep reading!

REQUIREMENTS FOR A HOTEL CUSTOMER SERVICE REP

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• 3+ years of experience in a customer service role
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• Ability to work on the weekends
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• Able to work full-time in Hilton Head, SC
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Hospitality experience would be a plus! Hotel, vacation ownership, or vacation rental experience would also be beneficial. Residency in Beaufort County is preferred, but we will consider all qualified candidates. If you meet the above requirements, we need you. Apply today to join our team as a Hotel Customer Service Rep!

Location: 29928