Hotel Hendricks is a stylish newcomer located just steps from Herald Square, Bryant Park, and Fifth Avenue shopping. The hotel pairs exceptional service with industrial-chic design features by noted designer Marchello Pozzi.

Located in some of the world’s most captivating cities and resort destinations, Fortuna’s independent, boutique hotels and restaurants are design-driven gems favored by sophisticated travelers and trendsetters.

What we are looking for - Team Members upholding our standards and leading by example. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.

We currently have a position for a Hotel Front Desk Agent.

Position Requirements:

• Immediately greet guest and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish method of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Answer phones to assist in house guest or perspective guests.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Experience required:

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

EOE/M/F/D/V

www.hotelhendricksny.com

Job Type: Full-time

Pay: $22.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays

Experience:

• Hotel or Customer Service: 1 year (Preferred)

Work Location: In person

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