Our Front Desk Clerks will focus on providing exceptional guest service to each guest while ensuring they are satisfied with their stay. Must be available for Evning and Overnight Shifts.

• Consistently makes sure guest signs and initials paperwork properly and attaches all pertinent information to the registration card.
• Ensures all procedures are followed when checking guests into and out of the Hotel.
• Calls guests 20 minutes after check in to be sure everything is fine. Asks if there is anything else the guest needs.
• Maintains thorough knowledge of the Hotel reservations system. Processes guest transactions with minimal error. Consistently uses proper group, source, and reason codes.
• Promptly answers telephone calls to the Hotel Front Desk.
• Effectively answers any guest questions. Consistently directs guests to proper areas for answers to questions. Consistently follows through on guest issues to get them resolved.
• Handles all guest transactions in an expeditious and concise manner. Asks for TS Rewards card if needed both at check in and check out.
• Ensures guests always receive correct key upon check in. Advises guests keys are needed 24 hours to access the elevators.
• Promptly alerts the Bell Person to assist with luggage. Calls Valet upon check out.
• Properly cashes out at the end of shift, ensuring that all monies balance to the cashier transaction reports, and that all paperwork is accounted for, orderly, signed, and balanced.
• Completes night owls, alert dates and other necessary grave functions in a timely manner. GRAVE SHIFT ONLY
• Promptly assists guests with luggage as needed. Calls Valet upon check out. GRAVE SHIFT ONLY

Minimum Qualifications:

• Must have a high school diploma or G.E.D.
• Must have experience in a guest contact position.
• Must have hotel and cashiering experience.
• Must be able to type 40 wpm.
• Excellent communication and computer skills required.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Weekend availability

Experience:

• Hotel: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location

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