WORK SCHEDULE: Mon-Fri 12:00pm - 5:00pm or 9am - 2pm

PRIMARY DUTIES & RESPONSIBILITIES

• General management relating to staff and clients/families.
• Coordinating behavior therapist hiring and onboarding for the clinic.
• Facilitates new hire training and orientation.
• Creating and maintaining schedule for behavior therapists.
• Coordinates shift coverage and schedule changes.
  
• General support of the behavioral therapist's team.

ADDITIONAL REQUIREMENTS

Training/BT/Schedule

• Updating the system keeping client information current and accurate on a consistent basis.
• Responding to client inquiries in a timely fashion.
• Interviewing, hiring, and ensuring that the appropriate training has been scheduled for employees.
• Assists with opening and closing of the center.
• Provide support to RBT/BTs to promote job satisfaction & engagement.
• Provide regular check-ins throughout the day with staff to ensure well-being.
• Facilitates coverage for time off requests and cancelations by clients or staff.
• Complete check-in and check-out procedure via preestablished check in/out process.
• Maintain a positive, problem solving and supportive mindset.
• Communicate openly and directly with management regarding concerns or ideas.
• Adhere to and promote professional standards.
• Participate in ongoing training as assigned.
• Participate in meeting as assigned by the Clinical Director (Team Meetings and 1:1).
• HR – onboarding and maintaining staff supervision and training logs, and compliance with internal policies and procedures, and external state and local requirements.
• Operations – develop internal processes and policies to maintain efficient work flow.
• Admissions – respond to inquiries, assist Clinical Director with client intake.
• Strong written and verbal communication skills and phone etiquette with a client focus
• Excellent organizational skills, with an attention to detail
• Proficiency with Microsoft Office including Word, Excel, Outlook, and Teams
• Comfortable in a highly collaborative environment with the ability to work well with cross-functional teams
• Ability to prioritize, problem solve, and manage time effectively and work with minimal supervision
• Positive and enthusiastic attitude with the ability to adapt to changing project demands
• Mature, polished, and professional presence and disposition; punctual, dependable, and reliable
• Ability to maintain confidentiality and interface with all levels of personnel.
• Coordination of hiring, processing, and maintaining of new employees
• Creating, organizing, and maintaining employee records
• Monitoring and addressing employee relations and providing documentation of any employee concerns
• Arranging initial employee development, including mandatory trainings, and shadowing observations
• Coordinating company-employee growth in accordance with the company mission and core values

Compliance

• Maintain compliance with safety regulations for staff and clients
  
• Ensure and maintain emergency protocols.
• Establish and maintain a safe, healthy learning environment
• Ensure all PHI is stored in compliance with HIPAA regulations and strictly viewed and handled only in a HIPAA compliant work environment

Supply

• Manage and maintain inventory of supplies
• Tracks need for supplies and communicates with the Clinical Director (both for site and BCBA programming: including clinical, general, office, and PPE supplies).

Additional

• Assist when assigned in Facebook Lives and lifestyle posts
• Coordinating special events for the clinic: birthdays, holidays, in accordance with set-forth budget
• Assist's clinicians with program material creation.
  
• Assists with sanitization of toys and materials.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated by the Director to meet the ongoing needs of the organization.

This position may demand responsibilities not outlined in this description to maintain the continued growth of the organization. These responsibilities may be assigned by the direct supervisors, Directors of other departments, or Organizational Leadership.