ABOUT US

As a congregate living facility in Clovis, California, Grand Villa provides residents with a safe environment where they get to receive the level of nursing care that they need along with great features and amenities. We have 18 spacious private suites thoughtfully equipped with heating and cooling systems, closets, hospital-grade beds, and televisions. The suites even have built-in beds for visitors spending the night. All areas have access for individuals with disabilities.

Every resident can expect to be treated with dignity and respect. They will receive quality care from our interdisciplinary team of physicians and care professionals, implementing individualized care plans for the best health outcomes.

OUR HISTORY

Established to provide care to patients in a home-like setting, Grand Villa started out as a small facility. Over time, the quality of care that we have provided to our clients have earned us a good reputation within the industry. Today, we are among the most trusted congregate living health facility in Clovis, California with 18 private suites housed in a 13,000 square foot facility, sitting on an acre of spacious land.

MISSION STATEMENT

Our mission is to achieve an environment perceived by our resident patients and their family, in which they see themselves not as patients but rather as members of our extended family. We strive to meet all the needs of our patients on 24-hour basis.

OUR GOAL

It is our goal to employ the most competent, caring, and well-trained individuals who are responsive to the needs of our patients, their families, and the communities we serve.

CORE VALUES

• Passion for what we do
• Instilling trust in how we perform
• Loving kindness for those we serve
• Honesty and integrity in every action we take
• Caring about what we do, as well as those we care for

We are looking for an experienced Front Office Manager to join our team. The successful candidate will be responsible for managing the daily operations of the front office, including customer service, reception, and administrative tasks. The ideal candidate will have excellent communication and organizational skills, as well as the ability to multi-task in a fast-paced environment. This position requires a professional who is able to provide exceptional customer service and ensure that all front office operations run smoothly.

Responsibilities:

• Manage the front office staff and ensure that all duties are completed in a timely manner.
• Maintain a professional and friendly atmosphere for guests and visitors.
• Ensure that all customer inquiries are handled in a timely and efficient manner.
• Coordinate with other departments to ensure smooth operations.
• Develop and implement policies and procedures for the front office staff.
• Train and develop front office staff to ensure that they are up-to-date on all policies and procedures.
• Monitor the performance of the front office staff to ensure that they are meeting customer service standards.
• Completes operational requirements by scheduling and assigning administrative projects and expediting work results.
• Ensures operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories and evaluating new equipment and techniques.
• Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies.
• Organize and maintain the administrative department schedules such Dietary, Environmental Services, Activities, Billing and Human Resources.
• Maintain a current listing of critical residents and/or residents who may not receive phone calls due to their condition.
• Ensure guests/visitors abide by existing rules of the facility. To refuse admission to persons as directed.
• Maintain strict confidentiality of all privileged information.
• Perform other duties and responsibilities as assigned.

Job Type: Full-time

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Clovis, CA 93612: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Experience:

• Human resources management (Required)

License/Certification:

• Professional In Human Resources (Preferred)

Work Location: In person

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