HVAC Customer Service Specialist Job at Five Star Heating and Air, Inc.

Five Star Heating and Air, Inc. Palatine, IL 60067

$18 - $25 an hour

Five Star Heating and Air, Inc. is family owned business located in Palatine, IL. Our professional team has been servicing local residents for over 30 years.

We are looking for a motivated and dependable full-time Customer Service Representative to join our team and provide our customers with the highest level of professionalism and care. The successful candidate will be required to answer incoming customer calls, book appointments, listen carefully to customer issues and questions and provide solutions or referrals based on company policies. The best candidate for this position will be hardworking and customer-focused, with an ability to problem solve, provide quality customer care, and have strong time management skills.

Five Star Heating and Air is a family team who work together, have fun, and support one another. As the Customer Service Representative you will be the first encounter our customers have from the call center. A friendly attitude and positive interaction helps provide comfort and confidence to our customers. You will also interact with our technicians daily, organize and fill their service schedules, make outbound calls as necessary, keep the office organized, and provide support where needed.

Qualifications:

High school diploma, computer skills (will train on software), excellent phone skills, friendly attitude, problem solving skills, professionalism, people first attitude, ability to multi task, and a consistent attendance record

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Health insurance
  • Paid time off

Experience level:

  • 2 years

Shift:

  • 8 hour shift
  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person

Ability to commute/relocate:

  • Palatine, IL 60074: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person




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