Job Summary

Responsible for processing title paperwork for total loss vehicles, motorcycles, specialty vehicles, and assisting customers throughout the title transfer process, and initiating calls with lien holders. Assists Total Loss Specialists with questions concerning paperwork, and manages the salvage inventory to ensure sure salvage vehicles are sold in a timely manner.

This is an In-Office role, you will have the opportunity to work from home 2 days/week after successfully completing 90 days of training! The work week is Monday-Friday with flexible scheduling options after training. We offer a comprehensive benefits package including annual bonus potential, generous 401k, PTO, medical/dental vision, paid parental leave, and much more! Check out our Employer Brand Playbook to read more about our Company Culture!

Applicants who wish to be considered for this role must reside in Oklahoma City, Oklahoma area.

• Start Date: Tuesday, January 17
• Training: 4-6 Weeks. Monday - Friday, 8:00 a.m. - 4:30 p.m. CST.
  • After training the Department hours are Monday - Friday, 7:00 a.m. - 7:00 p.m. CST, with flexible schedule options, 40 hours/week depending on department needs.
• Location: 7340 West Memorial Road, Oklahoma City, OK 73142
• Hourly Pay: $16.02-$16.57 per hour, depending on experience.

Essential Job Functions

• Review paperwork and make decisions on vehicle titles for accuracy and completeness in accordance with state guidelines.
• Send paperwork to customers who submit incomplete or inaccurate paper/title work.
• Notify the Total Loss Specialist if they can make payment to customers, or notify them if the paperwork is incorrect or incomplete.
• Sort and file, or submit completed paperwork to the vendor for processing, as appropriate.
• Complete alternate sales process letters, as appropriate, when paperwork is not accepted by the state, and mail them in accordance with state guidelines.
• Must learn and be familiar with paperwork requirements for all fifty (50) states.
• Make outbound calls to customers and lienholders to follow up on paperwork and titles, and to discuss any errors or incomplete paperwork.
• Take inbound calls from customers who have questions concerning completing their paperwork or signing their title.
• Respond to emails from internal and external customers and management.
• Contact Lienholders for customer lien balances and payoff amounts.
  • Includes determining payoff dates and per diem amounts for payoffs.
  • Compile and send settlement packets to customers explaining the settlement process and amount to customers.
  • Follow up with customers and lienholders in a timely fashion for pending paperwork including additional paperwork which may be required for a title transfer as a result of a claim.
• Review and manage inventory of pending salvage vehicles ensuring that appropriate state avenues are utilized in order for the efficient liquidation of salvage assets for the Exchanges.
• Collaborating with Field Salvage Coordinators as needed on vehicles that need special attention in order to be liquidated.
• Performs other duties as assigned

Experience Requirements

• Basic computer skills and basic understanding of Microsoft Excel.
• Previous clerical or administrative experience
• Preferred Strong attention to detail.
• Ability to Think Critically highly preferred.

Education Requirements

Physical Environment

This role, whether performed virtually or in an office setting, will include normal and customary distractions, noise, and interruptions.

• Sits or stands for extended periods of time, up to a full work shift.
• Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
• Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance.
• Listens to, interprets, and differentiates auditory information (example others speaking) at normal speaking levels with or without correction.
• Visually verifies and reads information.
• Visually locates material, resources and other objects.
• Ability to continuously operate a computer for extended periods of time, up to a full work shift.
• Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.