In-Store Class Specialist Job at Michaels Stores, Inc.
Support Center - Irving
For nearly 50 years, Michaels has been the destination where Makers get inspired, learn, shop, and create. We strive to cultivate an inclusive shopping environment for all Makers and work environment for all Team Members, providing a place of belonging and empowering everyone to bring their creative dreams to life. At Michaels, every Team Member is encouraged to hone their craft with opportunities for personal and professional growth. From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is passionate about leaving the world a better, more creative place by contributing to every “make”.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. The In-Store Class Lead is responsible for the execution of the in-store class experience in Michaels stores in the USA and Canada. Areas of focus include liaising with in-store instructors, team members, and cross-functional teams, developing and analyzing KPIs, and development of new in-store class initiatives. The In-Store Class lead will also oversee all inventory and administrative functions for in-store classes.
Major Activities
In-Store Class Program Development and Support:
Drive the strategic development, planning process, and execution for all in-store paid classes
Manage inventory, supplies, and support needed for classes
Recommend and coordinate educational content with Content Designer
Coordinate monthly class calendars utilizing available reporting and projections
Review and analyze monthly KPI and Metrics for in-store classes
Effectively utilize resources to stay on top of trends and react timely to capitalize on new products and projects
Collaborate with Technology on the in-store class Tech roadmap and improvements to the online customer journey
Partner with the Content Designer and Inventory Management to ensure the product is in stores
Review and take action on instructor, store, and customer feedback
Recruiting, Store Training and Communication
Develop materials for Field and Support Center on the class program and gain key stakeholder buy-in to the program
Work cross-functionally to develop and attract high-performing instructors
Assist stores and instructors in answering field and customer questions
Align with strategic partners to maintain and update SOPs, as well as field job aides
Coordinate all field communication with Store Communications
Collect and share product knowledge information related to in-store classes so it can be properly communicated to the field
KPIs:
Analyze KPIs and Metrics for the in-store class program
Work with the Program Manager to ensure adjustments are made based on KPI analysis
New Initiatives and program updates
Minimum Knowledge/Skills/Abilities
Minimum Education
Bachelor’s degree
Minimum Special Certifications or technical skills
Strong in all Microsoft Suite Applications: Work, PowerPoint, Excel, and Outlook
Minimum Type of experience the job requires
2#43; years of relevant experience
Experience managing a project with cross-functional stakeholders
Other
Demonstrates servant leadership and ability to coach a variety of personalities
Excellent written and communication skills
Strong presentation skills
Experienced analytical skills
Ability to effectively communicate with Senior Management, Field Teams, and cross-functional partners
Strong attention to detail
Ability to organize and execute multiple projects
Ability to work independently
Ability to work under pressure and meet deadlines
Preferred Knowledge/Skills/Abilities
Preferred Education
Bachelor’s degree in Marketing, Communications, or related field
Preferred Special Certifications or technical skills
Adobe suite experience: Premier, Photoshop, and Illustrator
Preferred Type of experience the job requires
Experience in the development and presentation of formal training programs and curriculum building preferred
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
For nearly 50 years, Michaels has been the destination where Makers get inspired, learn, shop, and create. We strive to cultivate an inclusive shopping environment for all Makers and work environment for all Team Members, providing a place of belonging and empowering everyone to bring their creative dreams to life. At Michaels, every Team Member is encouraged to hone their craft with opportunities for personal and professional growth. From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is passionate about leaving the world a better, more creative place by contributing to every “make”.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together. The In-Store Class Lead is responsible for the execution of the in-store class experience in Michaels stores in the USA and Canada. Areas of focus include liaising with in-store instructors, team members, and cross-functional teams, developing and analyzing KPIs, and development of new in-store class initiatives. The In-Store Class lead will also oversee all inventory and administrative functions for in-store classes.
Major Activities
In-Store Class Program Development and Support:
Drive the strategic development, planning process, and execution for all in-store paid classes
Manage inventory, supplies, and support needed for classes
Recommend and coordinate educational content with Content Designer
Coordinate monthly class calendars utilizing available reporting and projections
Review and analyze monthly KPI and Metrics for in-store classes
Effectively utilize resources to stay on top of trends and react timely to capitalize on new products and projects
Collaborate with Technology on the in-store class Tech roadmap and improvements to the online customer journey
Partner with the Content Designer and Inventory Management to ensure the product is in stores
Review and take action on instructor, store, and customer feedback
Recruiting, Store Training and Communication
Develop materials for Field and Support Center on the class program and gain key stakeholder buy-in to the program
Work cross-functionally to develop and attract high-performing instructors
Assist stores and instructors in answering field and customer questions
Align with strategic partners to maintain and update SOPs, as well as field job aides
Coordinate all field communication with Store Communications
Collect and share product knowledge information related to in-store classes so it can be properly communicated to the field
KPIs:
Analyze KPIs and Metrics for the in-store class program
Work with the Program Manager to ensure adjustments are made based on KPI analysis
New Initiatives and program updates
Minimum Knowledge/Skills/Abilities
Minimum Education
Bachelor’s degree
Minimum Special Certifications or technical skills
Strong in all Microsoft Suite Applications: Work, PowerPoint, Excel, and Outlook
Minimum Type of experience the job requires
2#43; years of relevant experience
Experience managing a project with cross-functional stakeholders
Other
Demonstrates servant leadership and ability to coach a variety of personalities
Excellent written and communication skills
Strong presentation skills
Experienced analytical skills
Ability to effectively communicate with Senior Management, Field Teams, and cross-functional partners
Strong attention to detail
Ability to organize and execute multiple projects
Ability to work independently
Ability to work under pressure and meet deadlines
Preferred Knowledge/Skills/Abilities
Preferred Education
Bachelor’s degree in Marketing, Communications, or related field
Preferred Special Certifications or technical skills
Adobe suite experience: Premier, Photoshop, and Illustrator
Preferred Type of experience the job requires
Experience in the development and presentation of formal training programs and curriculum building preferred
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
EEOC Know Your Rights Poster in English
EEOC Know Your Rights Poster in Spanish
EEOC Poster Optimized for Screen Readers
Federal FMLA Poster
Federal EPPAC Poster
Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.