Incident Manager Job at Laiba Technologies
Role : Incident Manager
Location: Remote -USA
PRIMARY Skills : IT Service Management , ITIL, MCSA or MCSE
The primary activity of incident Manager is to manager P1/P2 calls. This position requires someone with extensive experience in ITSM with Infrastructure and application experience.
Technical Skills:
1. Manages the process to restore normal service operation as quickly as possible to minimize the impact to business operation.
2. Represent the first stage of escalation for Incidents.
3. Monitor the incidents to ensure that the Service Level Agreement are achieved.
4. Participate in Incident review following major Incidents.
5. Identify potential problems and/or increasing trend of repetitive Incidents.
6. Incident-related information and data is supplied to the other service management processes through Incident Management Reporting
Responsibilities:
· Manages the process to restore normal service operation as quickly as possible to minimize the impact to business operation.
· Represent the first stage of escalation for Incidents.
· Monitor the incidents to ensure that the Service Level Agreement are achieved.
· Participate in Incident review following major Incidents.
· Identify potential problems and/or increasing trend of repetitive Incidents.
· Incident-related information and data is supplied to the other service management processes through Incident Management Reporting
· Familiarity with remote desktop applications and ticketing software (eg. ServiceNow)
· Ability to work in Night Shifts
Job Type: Full-time
Pay: $100.00 - $105.00 per year
Benefits:
- 401(k)
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Remote
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