Information Service Associate - JFK John F. Kennedy Airport - Full Time

$17 - $18 / hour

Numerous shifts available

Availability must include weekends and holidays

BENEFITS

Smarte Carte Inc. offers competitive pay, and outstanding benefits including; Group Health Insurance; Medical & Dental, Company Paid Life Insurance, Company Paid Short-Term Disability, Matching 401k, Paid Time Off, Paid Holidays, Wellness Reimbursement Program and More!

COMPANY BACKGROUND

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.

Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Canada, Australia, New Zealand, United Kingdom, Sweden, and Singapore.

Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

BASIC JOB FUNCTION

The Information Services Associate provides guests information related to their airport visit, including but not limited to answering general questions, giving directions, providing quick solutions to customer problems utilizing approved resources provided by JFKIAT. Maintains a professional and positive attitude, in-person, phone, and email.

KEY RESPONSIBILITIES

• Respond to inquiries and provide assistance as requested by airport guests.
• Follow through with guest request until services are completed to guest satisfaction.
• Conduct customer surveys as directed.
• Assist guests with airline & flight information including but not limited to, reading flight information display system (FIDS), airline tickets, & itineraries.
• Represent the airport and Smarte Carte in a customer focused, professional manner.

SKILLS

• Ability to work and interact with a diverse population.
• Fosters teamwork across the airport community.
• Flexible, ability to adapt to change.
• High degree of integrity
• Ability to train others as needed.
• Excellent interpersonal, verbal, and written communication skills

EXPERIENCE

• Previous experience in a fast-paced customer facing role

QUALIFICATIONS

• Ability to pass airport badging requirements.

• General knowledge of JFK Airport, terminals, and surrounding area.
• Basic computer skills, with the ability to use computer-based reporting tools.

• Smartphone proficient.

• Enthusiastic, positive, poised, self-motivated, and professional

EDUCATION

• High School Diploma or equivalent

PHYSICIAL REQUIREMENTS

• Walk & stand for duration of shift.

Experience

• Basic computer skills
• Excellent interpersonal, verbal, and written communication skills
• Experience in a fast-paced customer facing role

• Bilingual and/or Multilingual a plus

Education

• High School or better

Licenses & Certifications

• Airport Badge

Skills

• Flexibility
• Communication
• Customer Service
• Computer

Behaviors

• Team Player: Works well as a member of a group

• Enthusiastic: Shows intense and eager enjoyment and interest