Waterworks - To inspire great people and great design.

Join the Nation’s premiere brand for bath and kitchen and discover a luxury work experience where diverse ideas are met with enthusiasm, and where you can be challenged to learn and grow to your full potential.

The Information Technology Support Associate at Waterworks provides front line IT support to all associates in corporate headquarters, showrooms and remote users located throughout the US. This role will service our internal customer service to associates by responding to and resolving support problems and queries through IT ticketing systems, providing assistance to enable users to make effective use of available software and hardware.

True to Waterworks roots, we value and cultivate long-standing relationships with our clients and our associates. We work in a highly collaborative, creative environment that values each associate’s contribution toward delivering beautiful, innovative, luxury products while providing superior customer service. We offer our associates training and professional development, career growth opportunities, competitive salaries, bonus potential, and a comprehensive benefits package including 401k.

Key Responsibilities:

• Configuration and support of the company's desktop and laptop systems. Ready new workstations and laptops. Set up new users with network credentials, computers, printers and shared network drives
• Investigation and resolving problems and providing information about hardware and software used within the Company
• Ensure that the company’s IT asset and user databases are kept accurate and up-to-date. This includes administration of user’s computer accounts (creation/modification and deletion), changing passwords, and changing user’s workgroup membership.
• Troubleshooting all computer related problems (e-mail, network connections, desktop applications, VPN connections, phone and mobile devices)
• Printer, fax, modem installation, configuration and ongoing support
• Plan and coordinate the installation and implementation of new software and hardware
• Schedule and prioritize work to accommodate the business and client needs while minimizing impact on current projects
• Analyzes and supports the training needs of our internal client
• Provide excellent service to company associates

Required Skills/Experience:

• Microsoft Certified Professional (MCP)
• 2 years experience in IT Helpdesk or PC Applications/OS Support
• The ability and desire to continue learning more about the technical aspects of the company’s systems
• Experience of working in a networked computer environment
• Customer-focused, with excellent written and verbal communication skills
• Excellent administrative and organizational skills, with good attention to detail
• The ability to explain complex technical issues in language suitable for staff who may not have much computer experience
• Able and willing to travel up to 15% of the time throughout the Company’s geographical areas
• Ability to work “on call” after hours or on weekends

Technical Competencies:

• MS Windows 7 / 10 desktop products
• Windows Server 2008 / 2012 / 2016
• Microsoft Office (including Outlook)
• JD Edwards, IBM iSeries, Infor M3 experience preferred
• Printers / Print Servers
• Networking
• PC Hardware

Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.

We're looking for individuals who enjoy an entrepreneurial, collaborative, customer-centric environment. Check us out on Glassdoor!