Position: Information Technology Technician

Program: Information Technology

Locations: 151 Lawrence Street, Brooklyn, NY

Hours: Full-time M-F

Salary: $50,000 - $50,000

Brooklyn Community Services is one of Brooklyn’s first and largest non-sectarian social services agencies. Serving more than 20,000 individuals annually, BCS is committed to a broad and diverse range of services including prevention of foster care placement; crisis intervention; early childhood and after school education; and vocational training, job placement, and clinical services to adults with physical and developmental disabilities, and histories of mental illness.

Position Summary:

Work closely with the IT Director on various projects. Troubleshoot and resolve PC hardware/software, printers, and network related problems throughout the agency. This position requires taking the initiative and being able to perform well under the pressure.

Responsibilities:

• Troubleshoot computer, network & printer problems

• Assist staff in using computers, network and e-mail

• Answer & resolve help desk requests in a timely matter

• Traveling to offices located throughout Brooklyn to resolve issues

• Perform daily backup and maintenance (as needed) on the servers

• Update and maintain inventory of hardware & purchases

• Create new users in email & active directory

• Other tasks as may be required

Qualifications Required:

Experience in Windows environment required.

Proficient with computer hardware and software including (But not limited to) Windows Server 2012, Windows 10, Microsoft Office 2010 and better, TCP/IP, knowledge of Proxy, DNS and DHCP servers.

High school diploma or equivalent required. Strong interpersonal and customer service skills required.

BCS requires that all employees entering the workplace be fully vaccinated against COVID-19 unless an exemption is granted as a medical or religious accommodation.

BCS is an Equal Opportunity Employer. Auxiliary aids and services are available upon request to individuals with disabilities.