COMPANY PROFILE:

Royal Cup, Inc. is the proven leader in sourcing, roasting, blending, and distributing high-quality coffees and fine teas since 1896 and is the chosen partner for restaurants, hotels, offices, and commuters across the country. We are a family-owned business rooted in a longstanding tradition of coffee roasting excellence that takes pride in our unparalleled dedication to customer care.

We are a large, privately held national importer, roaster, and distributor of coffees, teas, and related products that have been in business for more than 125 years. Royal Cup, Inc. currently provides products, equipment, and service to restaurants, hotels, convenience stores, businesses, and individuals throughout the United States, and we are growing!

At Royal Cup, Inc. having a customer-centric focus is not simply a motto; our employees believe we each have a responsibility to provide outstanding service to our customers. Our customer-centric focus results in actions we live by that not only retain our current customer base but grow our presence with new, high-impact accounts across the country based on exceptional products and service.

We believe serving our customers well, serves us well. We are results-oriented and strive to not only retain our current customer base but grow our presence with new, high-impact accounts across the country by offering exceptional products and service.

Royal Cup Coffee and Tea strives to be sustainably minded and a good corporate steward in all business endeavors. It is also what others expect of us – our employees, our customers and vendors, our local communities, and the coffee and tea industry we help represent. This mindset permeates the actions we take today for tomorrow.

Royal Cup Coffee offers a competitive compensation plan and a comprehensive benefits program. On top of being a part of a well-caffeinated team, the benefits program includes healthcare, dental, vision, 401(k), company-paid life and disability insurance, Flexible Spending Account plan, select tuition reimbursement, paid parental leave, remote work opportunities, paid holidays, and vacation time. We also provide ongoing training that is designed to provide maximum success for our employees.

POSITION SUMMARY & RESPONSIBILITIES:

The Inside Sales Manager will be responsible for developing, leading, and managing a high-performing team, implementing effective Inside Sales strategies, and playing an integral part in driving revenue growth for the company. This role will identify and maximize efficiency in capital spend while also maintaining our standard of “best in class” customer experience. This role requires a dual focus on both strategic thinking and tactical execution.

Key responsibilities include:

• Execute a strategic plan by leading the design, development, and implementation of an Inside Sales Team to meet the company’s objectives of driving revenue, asset recovery, and customer compliance.
• Build and lead a high-performance team that is aligned with the company’s overall sales strategy.
• Work with the sales leadership team to establish and track key performance metrics and develop plans to address any areas of opportunity or improvement.
• Collaborate cross-functionally to identify potential leads and develop targeted outreach campaigns.
• Provide regular reports to senior leadership on team performance and revenue generation.
• Ensure that the Inside Sales Team is utilizing the CRM system effectively to manage leads, opportunities, and sales activities and provide recommendations for how the CRM can be better utilized.
• Collaborate with other departments such as Sales Support, Sales Operations, and Customer Service to ensure the team is providing excellent customer service and meeting customer needs

All other duties as assigned.

POSITION REQUIREMENTS:

• Minimum bachelor’s degree (preferably in Business Administration, or another related field)
• 5-10 years of experience in inside sales, with a proven track record of building and managing successful teams.
• Proficiency in Microsoft Office and CRM software required, experience with SAP/C4C strongly preferred.
• Strong understanding of sales processes and strategies, including the utilization of multiple communication channels to maximize outreach potential.
• Ability to think strategically and develop sales strategies that align with the company’s overall goals and objectives.
• Excellent communication and interpersonal skills with the ability to communicate to any level of the business.
• Strong analytical and problem-solving skills.
• Ability to build and maintain relationships with key stakeholders.
• Ability to successfully complete the pre-employment process.