Insurance Customer Service Representative Job at Giselle Camilo Insurance and Financial Services - Allstate Insurance
Giselle Camilo Insurance and Financial Services - Allstate Insurance Palm Beach Gardens, FL 33418
We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
- Manage incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Process endorsements
- Make payments
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Skills
- At least 1 year property and casualty insurance experience along with an active 220 or 440 license.
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Job Type: Full-time
Pay: $38,000.00 - $55,000.00 per year
Benefits:
- On-the-job training
- Paid time off
Experience level:
- 1 year
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Experience:
- Insurance: 1 year (Preferred)
License/Certification:
- 220 or 440 Insurance License (Preferred)
Work Location: In person
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