Title

Intake Specialist

Reports To:

Program Initiatives Director

Supervise:

None

Job Function

Provide administrative support for the homeownership center. The front desk representative is responsible for greeting and welcoming clients, receiving and delivering incoming and outgoing mail and packages, answering calls, preparing client files, and directing clients to the appropriate staff person. Some coordination of office activities may be required.

Duties and responsibilities

• Provide administrative support for the homeownership center and the homeownership center staff.
• Greet and welcome incoming clients entering the building, answering any questions, providing directions, and alerting staff when someone is there to meet them.
• Create and maintain homeownership center client files and homeownership center forms.
• Answer a multiple line phone system, manage calls by routing them to the proper extension, or take messages and deliver them.
• Manage the building log of who is entering and leaving the building.
• Accept deliveries and mail; organize them to be distributed to the correct recipients.
• Assist new applicants who come into the building with completing forms and provide referrals to incoming clients when necessary to third-party service providers.
• Maintain a clean reception area by complying with procedures, rules, and regulations.
• Complete data entry
• Conduct intake interviews.

Knowledge Skills and Abilities

• Strong, verbal and written communication skills
• Knowledge of Microsoft office is preferred
• Highly organized and detail-oriented
• Customer Focused
• Strong attention to detail
• Knowledge of community resources, social services, and program administered by Gwinnett County

Education and Experience

• Must have a high school diploma or GED
• At least two years of training or experience in customer service and office work
• Administrative experience is a plus

Job Type: Full-time

Pay: $40,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Norcross, GA 30071: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Required)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person

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