IT Help Desk Support Specialist - Part Time Job at EAC Consulting Inc.
EAC Consulting Inc. Miami, FL 33126
$20 an hour
Position: IT Help Desk Support Specialist - Part Time up to 30 hours per week
Location: Onsite - 5959 Blue Lagoon Drive, Suite 410, Miami, FL 33126
EAC Consulting, Inc. (EAC) is looking for an IT Support Desk Specialist in our Miami office.
EAC is a trusted firm for infrastructure solutions that advance communities through innovation and resilience
. Our full-service capabilities include planning, design, construction management and program management within transportation, site development, utilities, water/wastewater, airports and seaports.
At EAC, we thrive by collaborating as one unified team and offer an inspiring work environment. We live our core values, delivering exceptional client service and cutting-edge engineering.
Move your career forward working with EAC’s highly talented industry professionals who enhance quality of life through
engineering excellence!
POSITION RELATIONSHIP TO ORGANIZATION:
The I.T. Helpdesk Support Specialist is responsible for network technical support, customer service and user support of Company software and hardware to the Company’s employees’.
KNOWLEDGE, SKILLS & ABILITIES:
- Technical knowledge in system troubleshooting and integration techniques.
- Intermediate knowledge of
o Latest Windows desktop OS
o Latest Windows Server OS
o Latest Mac OS, iOS, and Android OS
- Intermediate knowledge of Microsoft 365Basic knowledge on computer hardware components.
- Basic Network troubleshooting and analysis skills.
- Basic knowledge of configuration, installation, and troubleshoot client and server hardware.
- Good communication skills, verbal and written.
- Problem solving and analytical skills.
- Able to install and administer computer hardware and software
- Able to effectively work independently and within a team.
- Able to exhibit a professional demeanor and attitude when interacting with colleagues and clients.
- Able to evaluate problems, collect data, establish facts, draw valid conclusions and determine solutions.
- Able to bend, stoop, twist, turn and lift heavy items.
ESSENTIAL FUNCTIONS:
- Responsible for answering users' questions, training users on basic system and computer functions, addressing system and user issues, and resolving issues in a timely and professional manner.
- Provides hardware and software support for all employees.
- Monitors EAC’s Helpdesk, troubleshoots and manages relatively simple hardware, software or network problems.
- Updates and maintains the corporate IT inventory database.
- Monitors systems for proactive end user support.
- Assists in maintenance of computer images for rapid deployment of new systems.
- Provides training and technical assistance to computer users on new and upgraded technology.
- Documents and communicates any IT changes (upgrades, installations, etc.).
EXPERIENCE:
- Minimum 2 years related experience with microcomputers, network operating systems and data communications troubleshooting.
EDUCATION:
- Bachelor’s Degree in Information Technology or Network Administration preferred.
- A+, Network+, Microsoft Certified System Engineer (MCSE) certifications and licenses preferred.
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