The IT Help Desk Technician (Temporary), based in our Calabasas support center, provides first and second-tier technical support for our restaurant and corporate locations. You will report to the Service Desk Manager and work with a team of nine to optimize business-supporting systems. The technical aspect is critical because it accounts for 80% of the job. The remaining 80% will be administrative in nature (Recording and Tracking open tickets and documenting the process)

EXTREMELY IMPORTANT: Candidate MUST be a self-starter who can work independently with minimal supervision.

Work Setup: First months of training will work 100% in office, Monday - Friday, 6:00 - 3:00

Hybrid after training (in office twice a week), Tuesday through Saturday (8-5 (or 9 - 6) Tuesday through Saturday.

There is also a Sunday rotational OT shift (7:00 - 4:00) that is assigned approximately every two months.

Location: Calabasas, CA

Job type: Contract 6-8 months with a possibility to convert to full time

Salary: $28-$32

Responsibilities:

80% Technical:

• Solve technical issues with existing key technology knowledge and methodical troubleshooting, and facilitate repair with existing partners.
• Hands-on fixes such as installing and upgrading software, installing hardware, and configuring systems and applications are all possible.
• Hands-off fixes (via phone and with/without remote management tools), including software installation and upgrades, hardware installation, and system and application configuration.
• Perform preventative maintenance on workstations, laptops, printers, and peripherals, including checking and cleaning.
• Coordination of warranty repairs with approved vendors/partners is required.
• Install and configure new user domain accounts, e-mail accounts/mailboxes, and group membership; image and configure new user workstations and laptops.
• In the solutions database, save troubleshooting steps and instructions for future use.

20% documentation:

• For each request, record, track, and document the problem-solving process.
• Include all decisions, both successful and unsuccessful.

Dealbreakers:

• 2+ years of experience on an IT Service/Help desk
• 2+ years of experience with Windows 7 & 10
• 2+ years of MS Office Tools experience and troubleshooting skills (e.g. Excel)
• 2+ years of experience with Active Directory and group policy
• Experience with basic networking principle
• Knowledge of basic computer hardware, including desktop PCs, laptops, networking equipment, wireless access points, and printers.

Nice to haves:

• Experience with CRM tool (e.g. Ivante Service Manager, Heat)
• A+, Network +, HDI, MCSE training and designations
• Experience with Point of Sale and Restaurant Applications (e.g. PosiTouch, QSR)
• Experience with a systems lifecycle management tool (e.g. LANDesk)
• Knowledge of basic scripting including PowerShell, VB Script and DOS batch files

Thank you for submitting your application and good luck to all candidates!

Job Type: Contract

Salary: $28.00 - $32.00 per hour

Schedule:

• 8 hour shift
• Day shift

Experience:

• Help desk: 1 year (Required)
• Active Directory: 1 year (Required)

Work Location: In person

Please Note :
ajayjain.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, ajayjain.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.