Summary/Objective

Under general supervision, provides IT user support both remotely and onsite. Prioritizes, documents, troubleshoots, analyzes, and resolves end-user help request. Deliver and setup computer, laptops, and other end user devices. Provides support for local and cloud-based software and systems. Develops documentation, user guides, and training for user software and hardware.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Supervisory Responsibility

N/A

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. This position occasionally requires long hours and weekend work.

Travel

Travel is primarily during the business day, although some overnight travel may be expected.

Work Authorization/Security Clearance

As a condition of employment with Georgia Vocational Rehabilitation Agency, you must successfully complete a mandatory federal and national background check, pre-employment testing, and additional checks required for your job.

AAP/EEO Statement

GVRA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

GVRA

The Georgia Vocational Rehabilitation Agency operates five integrated and interdependent statutory programs that share a primary goal - to help people with disabilities to become fully productive members of society by achieving independence and meaningful employment. Our programs impact both employers and job seekers. Our bottom line is to tailor our services to fit your needs. And our promise to you is consistent professional service with responsive and responsible follow-up.

Reasonable Accommodations:

The Georgia Vocational Rehabilitation Agency is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request a reasonable accommodation during any step in the hiring process, please contact our HR Team at ada_request@gvs.ga.gov.

Preferred Education and Experience

Preferred Certifications:

• CompTIA A+
• CompTIA Network+

Preferred Experience:

• Minimum 1 year providing technical support services.
• Proficient troubleshooting and problem-solving skills.
• General knowledge and experience with Active Directory user support.
• Office 365 Support Experience.
• Experience with current Microsoft Windows Operation systems, Microsoft Office apps, and Apple iOS.
• Basic understanding of Audio-Visual equipment.
• Understanding of IP networking fundamentals and troubleshooting.