We are a well established and growing Managed Service Provider (IT Support) in search of a tech-savvy Helpdesk Technician / IT Support Technician with a minimum of 1 year relevant experience.

In this role you will be part of a team of like-minded technicians who enjoy the satisfaction of solving problems for friendly clients who respect your expertise. You will be hands on with the latest technology, and have the freedom to make decisions which you know to be in our client's best interest. You will be challenged, rewarded, and have the opportunity to grow both personally and professionally.

Strong preference given if you have MSP and ConnectWise experience.

Key responsibilities:

• Monitor and respond to help desk tickets
• Troubleshoot Windows and Macintosh Computer Issues
• Troubleshoot network connectivity problems
• Troubleshoot Data Backup / Business Continuity Services from Datto
• Provide support for Microsoft Windows and Office Suite
• Add/Remove/Change Microsoft 365 and Office 365 Email Accounts
• Escalate complex issues to other team members

Required Technical Skills:

• Experience installing and troubleshooting Windows and Macintosh Operating Systems
• Experience installing and troubleshooting Microsoft Office Suite
• Experience with diagnosing hardware issues
• Basic Network troubleshooting
• Experience administering Microsoft 365 and Office 365

Growth Opportunities:

• Excellent opportunity to grow your technical and management skills
• Annual performance review
• Certification Bonus Pay

Required Non-Technical Skills:

• Excellent communication skills
• Articulate your work in non-technical terms
• Keep accurate records of your time and services provided
• Be able to multitask with minimal supervision
• Clean Driver's license and a reliable car

About our Company:

We offer a competitive salary, annual performance review, medical insurance, and three weeks paid time off. Our office is new, informal, and walking distance to South Norwalk.

We work as a team and strongly adhere to sharing knowledge with each other to make our job easier, and our clients happy.

If you want to join a growing company where you will have the opportunity to work with the latest technology and be promoted from within, we'd like to speak with you.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Norwalk, CT: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Technical support: 1 year (Required)

Work Location: In person

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