The IT Technician will ensure proper computer operation so that the Company’s end users can accomplish business tasks. This includes setting up personal computers, troubleshooting hardware and software problems, and maintaining network connectivity to applications, intranet, and internet.
Detailed Description:

• Image personal computers and configure the machine for use by Company’s employees
• Efficiently respond to trouble ticket requests submitted by the Company’s end user community
• Promptly resolve hardware, software, and network connectivity issues
• Initiate timely communication with supervisors and ask questions when resolution of issues is unclear
• Maintain a high level of confidentiality with all information obtained
• Follow Company protocols, procedures and controls in performing assigned duties
• Accurately maintain computer inventory
• Consistently meet requirements for maintaining off-site storage of back-up tapes
• Other duties as assigned

Job Requirements:

• Excellent clear and effective communication skills for troubleshooting computer and network problems through phone calls and email
• Logical, organized work skills including the prioritization and timely resolution of computer problems
• Proficient knowledge of current Microsoft client operating systems and Microsoft productivity suite
• Proficient knowledge of current personal computer hardware components
• Understanding of data flow throughout the local area network and wide area network
• Understanding of network components such as network switches, Ethernet cables, and Ethernet cards
• Ability to detect and remove viruses, mal-ware, and spy-ware from personal computers
• Ability to perform backups and restoration of personal computer hard drives
• Ability to create, modify, and apply personal computer images of hard drives
• Must be able to take initiative and work independently during downtime
• Demonstrate a sense of urgency and drives for results and closure of open items
• Ability to work overtime when required
• Proficient in the navigation and configuration of current Microsoft client operating systems, Ethernet networks and personal computer hardware
• Ability to work under time-sensitive deadlines and maintain a calm and professional demeanor when adversity is encountered
• Must be able to work some overtime including weekend or holidays.

Minimum Qualifications:

• High School Diploma or GED equivalent
• At least 3 years of desktop support experience

Preferred Qualifications:

• Bachelor’s Degree in Information Technology or closely related field
• A+ certification
• Previous work experience in an office environment using ServiceNow, Okta, AWS Workspaces, Microsoft Intune and Office 365

Working Conditions:
Work is primarily in a climate controlled / office environment with minimal safety / health hazard potential. The employee is regularly required to sit, stand, or walk with occasional lifting (overhead, waist level) from floor, bending and frequent near vision use for reading and use of computer, telephone and other office equipment.

Job Type: Full-time

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