IT TECHNICIAN 4 Job at State of Nevada
IT TECHNICIAN 4 - Requisition ID: 19279
Recruitment Type: Open Competitive
Posting Close Date: 5/23/2023
Geographical Location: Carson, Minden, Gardnerville, Genoa
Department: DEPARTMENT OF ADMINISTRATION
Division: ADMIN - ENTERPRISE IT SERVICES
Business Unit: HR-AGENCY IT SERVICES
Work Type: PERMANENT
- Pay Grade: GRADE 32
Salary Range: $45,601.92 - $67,296.24
Full-Time/Part-Time: Full Time
Recruiter: JON M TERRAZAS
Phone: 775 684-0116
Email: j.terrazas@admin.nv.gov
Position Description
This is a recruitment for an IT Technician IV vacancy within the Client Services Section, of the Department of Administration's Enterprise Information Technology Services Division based in Carson City, NV and working under the Service Desk Manager. The incumbent will provide support to all State agency employees in the Client Services group and will be tasked with providing quality customer service by answering calls and providing one stop shopping for users by supporting desktop, network, hardware and software issues. Additionally, the incumbent may be responsible for building up and training Service Desk Tech’s, installing, configuring, monitoring, and maintaining Windows based desktop PCs, laptops, PDA phones, NHP/MDC’s tablets mobile hand-held devices, servers, network equipment, and peripherals across the entire state of Nevada. The incumbent will be a shift technical lead in the Service Desk environment and will be expected to take additional classes for Supervisory education to help incorporate into the lead role for Service Desk. Incumbents may also be charged with fixing PCs, monitoring the network and assisting with Service Desk user support. Statewide travel of 25% is possible within the State of Nevada; therefore, a driver’s license is required. Service Desk provides 24x7x365 support, so candidate must be willing to work various shifts that include nights and weekends and Holidays. Candidate must have excellent verbal and written communication skills. Candidate should have experience working in a team environment and a Call Center.
Incumbents possess a degree of knowledge and proficiency sufficient to perform advanced-level work and may provide work direction and training to others.
To see full Class Specifications visit: http://hr.nv.gov/Resources/ClassSpecs/Class_Specifications-7_0//
Minimum Qualifications
Graduation from high school or equivalent and five years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, three years of which must have included IT work experience in a user support role; OR (for positions in the Network Operations & Support specialty ONLY) Graduation from high school or equivalent education and one year of IT work experience in the upgrade or replacement of software and hardware components on networked workstations; OR one year of relevant experience as an IT Technician III in Nevada State service; OR an equivalent combination of education and experience.
The Examination
Application Evaluation Exam
- The exam will consist of an application and resume evaluation. It is essential that applications/resumes include detailed information with time frames regarding education and experience. The most qualified applicants will be contacted by the hiring agency for interview. The hiring agency may require specific skills related testing as part of the interviewing process.
Special Requirements
- A pre-employment criminal history check and fingerprinting are required. Persons offered employment in this position will be required to pay for these items.
- Working evenings, weekends, and/or holidays is required.
- This position requires a valid driver's license or evidence of equivalent mobility at the time of appointment and for continuing employment.
- A State of Nevada/FBI background check will be required of the selected applicant.
- Flexible and/or rotating shifts are required.
This recruitment may close at any time based on the number of applications received. Qualified applicants are encouraged to apply as soon as possible.
- The salary range indicated in this announcement is based on the Employee/Employer retirement compensation schedule. An employer-only option is available at a reduced salary range.
The State of Nevada is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its employees and does not discriminate on the basis of race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.
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