IT Technician Job at TekWisen Software Pvt. Ltd
TekWisen Software Pvt. Ltd Atlanta, GA 30349
$27 an hour
Position: IT Technician 1
Location: Atlanta GA 30349
Duration: 9 months
Job Type: Contract
Work Type: Onsite
Job Summary:
Primary Responsibilities:
- The first point of contact on Customer Support/Escalations for all IT issues
- Coordinate resolution with appropriate support areas as necessary
- Provide feedback to management regarding necessary changes and updates, including policies, upgrades, and customer care issues.
- Analyze available metrics, reports, and other information to identify trends and needs.
- Implementing quality control tool like Pareto, Gant Chart.
- Explore opportunities in the customer support and business processes to help improve customer experience
- Comply and track SLA’s to meet business expectations
- Responsible for increasing CSI (Customer satisfaction index) score
- Participate and support in RIE and VSA events
- Responsible for all infrastructure projects like network upgrades, RFID Scanner/Readers, iWarehouse units
- Partner with facilities for PLC integration
- On-site support for all infrastructure equipment issues, changes, additions, and testing
Education/Experience:
- 5+ years of experience with technology support
- 2+ years of Manufacturing/Distribution IT Support
- Strong Troubleshooting skills
- Experience supporting Windows 10 environment
- Experience working with and keeping different levels of leadership
- Experience working directly with customers
- Project Management experience desired
- Knowledge and understanding of application integration with hardware
- Knowledge and understanding of Data Analysis and Scripting
- Experience working with Microsoft Office Products
- Knowledge and understanding of PLC integration and control systems
- Knowledge and understanding of IT hardware and network capabilities
Job Type: Contract
Salary: $27.00 per hour
Schedule:
- Monday to Friday
Application Question(s):
- Do you have experience in Manufacturing/Distribution IT Support environment?
- Do you have experience in troubleshooting network upgrades, RFID Scanner/Readers, iWarehouse units?
Experience:
- technology support: 6 years (Required)
Work Location: One location
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