KDC is a network of best-in-class custom formulators and manufacturers of color cosmetics, skincare, haircare, bath & body, fragrance, deodorant, home, health, industrial, and auto care products. KDC delivers high-touch innovation, operational excellence, and speed to market to well-known and emerging beauty, personal, and specialty companies from coast to coast. KDC has its head office in Longueuil, Québec. In addition, KDC has 10 operating facilities located throughout North America. Altogether, the company employs nearly 4,800 talented and dedicated employees in North America.

Scope:
The IT Technician is responsible for supporting the stable operation of the organization’s desktop computing environment and in-house computer network, in accordance with enterprise-wide policies and procedures. This includes ensuring continuity of computer system services for end-users by providing the technical expertise, assistance and project coordination necessary to install computer software products, modify/repair hardware and resolve technical problems. The IT Technician will also collaborate with the System Administrators to ensure efficient operations and minimize downtime.

Primary Responsibilities/Accountabilities:

• Performs on-site analysis, diagnosis, and resolution of complex desktop issues for end-users; recommends and implements corrective solutions, including offsite repair for remote-users and liaise with third-party support and PC equipment vendors.
• Installs, configures, tests, maintains, monitors, and troubleshoots end-user desktop hardware, software, and network peripheral devices and cabling.
• Monitors, diagnoses, and resolves hardware, software, and network infrastructure (LAN, WAN and WIFI) issues.
• Monitors the performance of computer systems and networks, and coordinates computer network access and use.
• Reports performance and emerging trend statistics to the management team.
• Prepares, maintains and enforces procedures and assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
• Performs systems asset management, including maintenance of desktop and network device inventory.
• Liaises with, and providing training and support to desktop end users on all issues.
• Supports the development and implementation of desktop and networking projects and new technology installations, as well as and roll-outs and communication to the end users.
• Conducts research on desktop and network products, services, and standards in support of procurement and development efforts.
• Performs system backups and recovery processes in accordance to procedure manuals.
• Assists in the development of long-term strategies, standards and capacity planning to meet future hardware and technology needs.
• Prepares and ensures accuracy of documentation, procedures manuals, and help-sheets for standard desktop and network installations.
• Performs other duties as assigned.

Education & Experience:

• Associate’s Degree in the field of computer science or other related field, and/or 5 years of equivalent work experience.
• Preferred certifications include:
• CompTIA A+ Certification
• Microsoft Certification
• Networking Certifications

Knowledge, Skills & Abilities:

• Strong technical knowledge of PC and desktop hardware, including business desktops, laptops, printers, scanners, etc.
• Experience with supporting and troubleshooting hardware, systems & applications.
• Experience with Microsoft Windows, and Microsoft Office productivity suite.
• Strong technical knowledge of current protocols, operating systems, and standards.
• Able to read and understand technical manuals, procedural documentation, and OEM guides.
• Ability to deliver exceptional customer service and satisfaction.
• Knowledge of applicable data privacy practices and laws.
• Self-starter with strong work ethic, positive attitude and strong attention to detail.
• Strong communication (both written and oral), interpersonal, team building and organizational skills.
• Ability to research and troubleshoot desktop and network issues and products as required.
• Ability to promote and participate in a team-oriented and collaborative environment.
• Strong problem solving, analytical methods and technical skills.
• Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.

Minimum Requirements:

• Must be 18 years or older.
• Able to work overtime & weekends as required.
• Wear hairnet, safety glasses, long pants, steel toe shoes/boots and any other uniform standards.
• Read, comprehend and follow written and verbal instructions, including SOPs.
• Sit, bend, stoop, climb, and stand for long periods of time.
• Lift items up to 50 lbs.
• Minimal travel required.

KDC-ONE is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, disability or any other characteristic protected by law. I understand that employment with KDC-ONE Company is at-will, meaning that I or KDC-ONE Company may terminate my employment at any time, or for any reason consistent with applicable state or federal law. I understand that KDC-One requires the successful completion of a drug and/or alcohol test as a condition of employment.


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