L1 IT Support (Bilingual) Job at KwickPOS
We are a fast growing software development company in the restaurant, hospitality and small business retail industries providing POS and business solutions. We are looking for a high-performing IT Support to provides front line point of sale support to our customer.
Responsibilities:
- Support Specialists and Help Desk Field Technicians.
- Provides front line point of sale support for the restaurant systems.
- Configures, troubleshoots and deploys POS terminals, printers and scanners.
- Provides desktop support to cafeterias, office users and remote users.
- Troubleshoots hardware and software issues.
- Training clients regarding use of registers and system
- Provide technical research resources for incident resolution coordinating with vendors when necessary.
- Work with applicable resources to troubleshoot networking/broadband related issue and escalated desktop support issues.
- Maintain troubleshooting documentation for frequent incident occurrences and FAQ's for user groups.
Skills/Requirements:
- 2 years of IT experience in POS provider for restaurants is a plus.
- Experience with Lunux, Windows O/S and Active Directory environment
- Knowledge of SQL server database environment
- Basic knowledge of Computer Network Infrastructure Design and Communications
- Knowledge of Point of Sale solutions and related technologies is preferred.
- Customer Service/Help Desk/Remote Support experience or equivalent is preferred.
- Work experience in a restaurant is a plus.
- Must have professional phone, email and customer service skills.
- Ability to effectively prioritize and execute concurrent tasks independently. Strong analytical thinking and problem-solving capabilities.'
'Work Remotely No
Job Type: Full-time
Pay: $15.00 - $25.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Education:
- High school or equivalent (Preferred)
Language:
- English & Chinese (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Required)
Work Location: One location
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