Title: Landowner Affairs Team Member

Location: Remote

Job Description:

Essential Job Functions:

• Triage internal and external communications and correspondence from landowners, business partners, attorneys, tax professionals, authorized representatives, customers etc.
• Professionally and effectively develop positive influential relationships and handle inquiries, concerns, and requests to accurately assess and efficiently resolve issues within a timely manner in line with company and landowner expectations.
• Collaborates and builds long term relationships with cross-functional business partners both internally and externally
• Identify leads from our assessments with landowners to assist Real Estate Acquisitions in determining if an opportunity exists for extensions, permanent easements, buyouts, etc.
• Generate and provide financial statements upon requests for reconciliation of accounts.
• Research and abstract data through multiple tools to retrieve information needed to accurately resolve landowner issues. Abstracting the data needed to make an assessment includes interpretation of ground leases and various legal documents, reviewing and interpreting recurring billing, escalations, accounts payable ledger and JDE address book detailed information.
• Identify billing or data integrity issues, verify accuracy of payments or billings, and notify appropriate contacts if an inaccuracy is determined or escalation is needed.
• Create work tasks and/ or communication as necessary to initiate additional review by Real Estate Specialist where action is needed outside of our realm of authority.
• Determine if ownership change is warranted and distribute ownership change package as deemed necessary. Initiate ownership change review of documents received, request any missing documents, determine status 2 payment holds and request as needed, provide documents to Property Management Operations Team for further processing.
• Facilitate 1099 annual campaign for accounting by resolving landowner questions, concerns, or issues.
• Manage landowner direct deposit process and verification in compliance with Accounts Payable SOX guidelines and returned check tracking and reissuance.
• Develop and maintain an effective working relationship with various business partners to resolve inquiries in a timely manner.
• Identify missing or incorrect property owner’s personal information and take the appropriate actions to update within our corporate systems.
• Assists Property Management Operations and other departments with special projects as needed.
• Instills the B3 values of the company

Other Skills/Abilities:

• Communicates Effectively
• Delivers highly complex information in a polished, precise, and compelling manner
• Creates rich documents and reports that skillfully and completely deliver the necessary information to stakeholders
• Excellent time management skills, including ability to effectively prioritize tasks and work independently
• Customer Focus:
• Regularly assesses quality levels and identifies creative, viable ways to drive substantial improvement.
• Maintain open channels of communication with landowners and customers to ensure problems have been resolved to their full satisfaction.
• Instill Trust
• Is consistently honest and straightforward when working with others; shares uncomfortable information in a clear, professional and helpful manner.
• Is a trusted role model for team members, showing consistency between words and actions in various situations
• Establishes a solid reputation for integrity by maintaining high ethical standards and professional codes of conduct.
• Knowledge of MS Office Suite programs.
• Knowledge of JD Edwards is a plus

Education/Certifications:

• High School Diploma or equivalent
• Some college preferred
• Some Real Estate experience preferred or relevant industry experience

Experience/Minimum Requirements

• At least two (2) years customer support experience

Other Skills/Abilities

• Excellent telephone, written, and oral communication skills
• Ability to solve problems and diffuse angry landowners while maintaining a pleasant demeanor
• Knowledge of MS Office Suite of programs
• Knowledge of JD Edwards is a plus
• Knowledge of CCISites is a plus

Job Type: Contract

Pay: $24.25 - $28.00 per hour

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Experience:

• Customer support: 2 years (Required)

Work Location: Remote

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