Lead Customer Service Representative Job at Destination Pet LLC
Destination Pet LLC Columbia, SC 29212
$13 - $15 an hour
Welcome to your next destination! We are Destination Pet, a nationwide company founded in 2016 by a team of professionals who have more than a century of combined experience and innovation in the pet services industry. These services include everything from daycare to boarding, training to grooming, and veterinary care.
We are looking for a Lead Customer Service Representative to Join Our Pack at Wescott Acres in Columbia, SC.
Core Responsibilities*:
- Provide exceptional customer service to clients and pets
- Knowledge of preventative care, vaccine protocols, and medications
- Assist in vet hospital when needed including animal restraints
- Handle escalated customer situations
- Able to handle client concerns in a professional manner
- Great communication with staff members and management
- Handle cash intake and deposits
- Handle staff concerns and coachings
- Take lead on rolling out new policies and procedures and ensuring they are being followed correctly.
- Open availability/covering shifts when needed.
- Keep reception running safely, smoothly and ensure each member provides excellent customer service.
- Creating and maintaining the CSR schedules.
- Take lead in promotions, sales and other ways to drive revenue into the center.
- Delegate tasks to team members appropriately and holding them accountable.
Expertise & Experience:
- Minimum of 1-year experience in a Kennel/Veterinary center required.
- Must have ability to resolve problems quickly and professionally.
- Must have strong communication and interpersonal skills.
- Customer Service experience a plus.
- Must have excellent telephone skills.
- Must be able to utilize a multi-line phone system and work on a computer system.
- Displays a professional manner at all times.
Pay: $13.00 - $15.00 hourly
Schedule: Full-Time
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