Salary: $23.00 - $26.60 starting, DOE.

Chapa-De invites you to consider a Lead Dental Patient Services Representative career. This is your opportunity to join a passionate culture of people focused on providing high quality care to American Indians and low-income members of our communities. Our clinics also offer a fantastic work-life balance and phenomenal benefits.

Benefit Highlights:

• Employee annual raises when meeting or exceeding job expectations
• Employer-paid Health Insurance (medical, dental and vision): 100% for employee and 80% for dependents.
• 17 days PTO per year
• 11 Paid Holidays
• Retirement Plan with 6% match
• Fantastic work/life balance
• Opportunities for career advancement

The Lead Dental Patient Service Representative serves as a supervisor for the Dental Patient Services Representative team. This position provides training, instruction and guidance to the Patient Services Representatives while functioning as a Dental Patient Service Representative throughout the day.

Dental Patient Services Representative Duties

• Greet and check in patients in a welcoming manner.
• Collect co-payments and verify insurance coverage.
• Schedule and confirm patient appointments.
• And, other functions pertaining to patient flow as needed, with an emphasis on team-based care.

Lead Dental Patient Services Representative Duties

• 
  Lead, supervise and train the Dental Patient Services Representatives at assigned location to ensure proficient staff performance and daily operations of the Dental Patient Services Team.
• Delegate staff assignments to rotating Dental Call Center Representatives to ensure daily tasks are met.
• Ensure the timely submission of accurate staff timecards and approval of time off requests.
• Manage scheduling of staff to ensure proper coverage, rest breaks and lunches.
• Consistently participate in Leadership’s rotation in the Dental Call Center to ensure proper coverage.
  

Experience and Skills:

MINIMUM QUALIFICATIONS:

• High School diploma or equivalent.
• Minimum 2 years’ experience as a CDIH Patient Service Representative or similar role.
• Minimum 2 years’ experience running eligibility for Medi-Cal, including knowledge of Medi-Cal and Private Insurance.
• Minimum 2 years’ experience and proficiency using an EHR, preferably EClinicalWorks or similar EHR.
• Minimum 1 year of hands-on experience with answering multi-line phones.
• Working knowledge of dental terminology.
• Ability to work at both the Auburn and Grass Valley clinics.
• Understanding of HIPAA regulations.
• Current and in good standing; CDL, vehicle insurance and DMV printout.

PREFERRED QUALIFICATIONS:

• Previous supervisory experience.
• Advanced knowledge of EClinicalWorks EHR.
• Spanish speaking preferred.

** Must have received or be willing to receive the COVID - 19 vaccine before date of hire to be considered for employment.

About Us: Chapa-De is a non-profit community outpatient health center with a mission to advance the health and well-being of American Indians and low-income individuals by providing convenient access to high quality, compassionate care. We have multidisciplinary health care teams that provide a broad spectrum of services including adult and pediatric primary care, nutrition and health education, women's health services, dental care, orthodontia, mental health and substance abuse counseling, psychiatry, optometry, and pharmacy.

Indian Preference: Preference in filling vacancies will be given to qualified Indian applicants in accordance with the Indian Preference Act (Title 25, U.S Code, section 472 & 473). In other than the above, Chapa-De Indian Health Program, Inc. is an Equal Opportunity Employer.

As an Equal Opportunity Employer, Chapa-De recognizes that our strength lies in our people.

We are committed to the principals of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of Chapa-De to maintain a work environment free of harassment, discrimination, or retaliation because of age, race, religious creed, color, national origin, ancestry, physical disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state or Local laws. We are dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Chapa-De provides reasonable accommodation to enable qualified individuals with disabilities to perform the essential functions. Please tell us if you require a reasonable accommodation.

Post job offer: pre-employment physical, pre-employment drug screen, TB test, proof of COVID-19 vaccination and annual flu shot (during flu season) are required as a condition of employment. Additionally, your authorization to release information for criminal background check is a contingency for an offer of employment.

m, Inc. is an Equal Opportunity Employer.
From: Chapa-De