Help at Home is hiring a Lead Scheduling Coordinator for our PA Market!

Help at Home is the nation's leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently in their own homes, while staying safe from high-risk facilities.

Help at Home leads the home care industry in protecting our clients, caregivers and employees. We provide priority vaccine access, a ready supply of quality PPE, and up-to-date training.

The Lead Scheduling Coordinator is responsible for directly managing the Scheduling Coordinators. This includes setting goals, managing performance, coaching and development. They will collaborate closely with the Recruiting & Onboarding team to utilize both existing and new caregivers to backfill open hours with existing clients. The lead will review performance of team members and create solutions to improve hours utilization, client satisfaction, and caregiver retention.

Benefits:

Help at Home strives to be an employer of choice in your community and our employees are the foundation of our work. Eligible staff have the opportunity to enroll in a wide variety of benefit programs, along with lucrative bonuses in certain areas.

We offer a variety of in-depth training opportunities in order to provide our staff with the tools to be successful. Help at Home also offers strong career path possibilities for those employees who are committed to growing within the organization.

PRIMARY RESPONSIBILITIES

• Participates in the hiring, training, and, ongoing learning of team members.
• Develops and mentors team members and is responsible for employee improvement.
• Reports results compiled from AMS and other reporting tools to leadership and stakeholders on a regular basis.
• Develops creative process enhancements to achieve improved results.
• Creates and executes plans to utilize both new caregivers and existing with availability.
• Collaborates with branch and area leadership to gather feedback on current processes and communicate improvements.
• Maintains and builds relationship with Recruiting and Onboarding teams to ensure a smooth and efficient process.
• Functions as a Scheduling Coordinator as needed based fluctuation with demand.
• Performs other job-related duties as assigned.

This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.

REQUIRED SKILLS/ABILITIES

• Excellent leadership and management skills.
• Excellent sales, customer service, and interpersonal skills.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks, delegating when appropriate.
• Proficient with Microsoft Office Suite or related software.

EDUCATION AND EXPERIENCE

• Highly organized with strong attention to detail.
• Strong communication skills, oral and written.
• Excellent interpersonal skills
• Intermediate to advanced computer skills including the ability to create and modify documents using Microsoft Office (e.g. Word, Excel, and Power Point).
• Bachelor's degree in Human Resources, Business, Communication, or relevant field preferred.
• High school diploma or GED required.
• Three (3) years of previous sales, retail, or customer service experience required.
• Leadership experience of at least two (2) years is strongly preferred.

PHYSICAL REQUIREMENTS

• Ability to remain in a stationary position for extended periods of time
• Ability to communicate effectively and clearly with others to exchange information.

In order to be employed as a Lead Scheduling Coordinator, candidates must comply with state background screening requirements.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.