ABOUT US:

From the hacienda-style architecture to the lush gardens and scattered artwork, Estancia La Jolla is a true Southern California escape. This former ranch dates back to the late 1800s, a history the property celebrates and honors. In Estancia's 210 casually elegant rooms and suites, this AAA Four Diamond boutique hotel feels like home.

THE JOB:

As a Lead Spa Receptionist, you will be responsible for all facets of guest movement throughout the Spa. Coordinates and schedules all types of use and services for the spa, salon, fitness center, recreation areas, and other related spa facilities. Greets guests, guide them around facilities, schedules appointments, processes payments, and provides information about amenities. Assist with overall communication in the Spa, Salon, recreation, and Fitness area provide exceptional guest service while providing skin care services to guests according to the Spa standards and procedures.

YOU:

To be successful in this position, we're looking for an amazing people connector, who thrives on creating experiences and problem-solving. This role as Lead Spa Receptionist requires skills such as patience, empathy, and a desire to provide excellent service for our guests.

OUR CULTURE:

Estancia La Jolla is a part of Noble House Hotels and Resorts offering a collection of luxury hotels and resorts in the Americas. To provide our guests with exceptional service and the most memorable experiences, we look for team members who share our core values of Passion, Integrity, and Respect. People who best fit Estancia La Jolla are sharp, hardworking team players. We look for candidates with experience in having fun!

THE OFFER:

In return, we offer competitive pay, insurance benefits, Team Member-Family & Friends hotel and restaurant discounts within Nobel House Hotel & Resorts, matching 401k, PTO, parking, and complimentary meals.

No formal education is required.

Six (6) months prior to sales, guest relations, and/or spa experience desired.

Basic knowledge of spas, luxury hotel service standards, guest relations, and etiquette is desired. Current First Aid and CPR certification desired.

Must have excellent customer service/communication skills to work with guests of various social, cultural, economic, and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction.

Requires ability to perform basic math skills such as addition, subtraction, multiplication, and division.

Requires attention to detail. Must be able to solve problems and remain calm and alert if dealing with difficult guests, during busy activity periods, or in an emergency situation.

Ability to work on AM, PM, weekend, and holiday shifts as required by operational needs.

The ideal candidate will have:

Experience within a hotel/resort environment

At Estancia La Jolla Hotel & Spa, we take pride in supporting our initiatives towards Diversity, Equity Inclusion, and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions – and we would love for you to share yours with the team!

Estancia La Jolla Hotel & Spa is an equal opportunity employer M/F/V/D