SUMMARY: Established in 1985, The ALS Association is the only national nonprofit organization fighting ALS on every front. By leading the way in global research, providing assistance for people with ALS through a nationwide network of chapters, coordinating multidisciplinary care through certified clinical care centers, and fostering government partnerships, The Association builds hope and enhances quality of life while aggressively searching for new treatments and a cure.

The Loan Closet Program Manager will be responsible for managing all aspects associated with the National Equipment Program including durable medical equipment services. This includes working with the home office on program development, implementation, monitoring, tracking, data collection and establishing action plans to achieve program deliverables and communication to all stakeholders. Performs other related duties as assigned by management.

DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned:

• Receive referrals and obtains all necessary patient, medical, demographic information, and documents from referral sources via various communication methods to establish and coordinate equipment needs.
• Work with the Assistive Technology Specialist to identify and meet the needs of people with ALS
• Develop and maintain strong relationships with Association Territory staff, medical directors, home office staff
• Develop positive, progressive relationships with clinic center staff by maintaining ongoing communication
• Work closely with local/regional/nationwide durable medical equipment companies in implementation of the National Equipment Program
• Function as durable medical equipment expert for local Care Services staff and/or partner clinics
• Provide direction, education, and support to all stakeholders on the National Equipment Program
• Proactively recommends revisions to program as indicated by information received, strategic initiatives and required deliverables
• Facilitate the review and completion of all durable medical equipment related relationship agreements
• Assist Managing Director/Director Care Services to maintain comprehensive, accurate data on National Equipment Programs in all data platforms
• Develop and coordinate the continued overview/assessment of utilization of National Equipment Program
• Conducts regular inventory control evaluations/assessments at equipment warehouse locations and with partners
• Documents interactions and activity related to the National Equipment Program in database and ensures Care Services staff follows standard operating procedures related to the program
• Assist Managing Director/Director Care Services as assigned
• Ability to travel as required or requested

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill and/or ability required.

• Bachelor’s degree or higher in allied health profession; Assistive Technology Professional (ATP); ATP certification preferred; Occupational Therapist (OT); or Physical Therapist/Physical Therapy Assistant (PT, PTA)
• Knowledge of Durable Medical Equipment required
• Durable Medical Equipment experience required
• Experience with progressive neurodegenerative disease
• Knowledge of complex rehab equipment
• Possess knowledge of the durable medical equipment as it relates to the progression specific to individuals living with ALS and knowledge of the types and variety of equipment available to those served
• Excellent organization skills and attention to detail
• Comfortable working in a database system
• Proficiency in Microsoft Office Suite. Salesforce and database experience a plus
• Ability to work independently with little supervision; must be a self-starter
• Ability to manage multiple projects simultaneously
• Excellent customer service skills
• Must be able to travel across the territory. Ability to work nights and/or some weekends as required.

The ALS Association’s pay range for this position is $46,191 - $57,597 annually.

The ALS Association has compensation ranges for various work locations throughout the United States, allowing us to compensate employees competitively and consistently in diverse geographic markets. The above-listed listed range shows prospective compensation for this role; the appropriate range will be established by what is eventually determined to be the candidate's primary work location. Various factors, including the complexity and significance of the role, job duties/requirements, relevant experience and abilities, and primary work location, determine individual compensation. Compensation ranges are evaluated and typically adjusted on a regular basis. Offers are made within the compensation range that is in effect at the time of the job offer.

The Association may, at its discretion, offer merit-based increases tied to individual performance. The benefits listed may differ depending on employment status with the Association. Healthcare benefits, a 401(k) plan with employer match, short-term and long-term disability coverage, basic life insurance, well-being benefits, paid time off and several paid holidays are available to Association employees, among other benefits.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

The ALS Association endeavors to make www.als.org accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please email onlineaccommodations@alsa-national.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Where permitted, employment is contingent upon proof of completion of the COVID-19 vaccination series (and booster(s), if eligible) by the employment start date, subject to potential exemptions to be considered on a case-by-case basis.

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