About Us:

Umpqua Bank is a publicly traded financial holdings company, headquartered in the Pacific Northwest with 6,000+ employees, which offers banking services to customers throughout the nation. It's an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to become a leading western-based regional bank with more than $50B in assets under management and an unwavering commitment to our associates, our customers, and our communities.

We create a great place to work by offering a special brand of relationship banking and by providing a culture where associates thrive. Associates who embody our core values fit in well here and we are eager to meet candidates who demonstrate behaviors that align with Trust, Ownership, Growth, Empathy, Teamwork, Heart, Enjoyment, and Relationships.

About the Role:

As a Security/Loss Prevention Officer, you will investigate potential fraud identified and ensure physical security of the locations are within regulations.

• Partner with store managers, associates and various business lines of the bank to prevent and reduce operational losses.
• Conduct investigations to identify internal fraud, customer account fraud transactions, identity theft, and elder abuse. Writes Investigative Reports based on investigation analysis and findings.
• Analyze customer accounts during investigations for fraud.
• Identify areas that need increased security procedures. Recommend software to customers to protect their accounts from fraud.
• Apply bank policy, banking regulations, and the UCC for loss charge-off decisions and recovery efforts.
• Consult with Legal Department and Compliance for interpretation of federal and state laws, and regulations related to banking and fraud.
• Interact with all levels of law enforcement and government agencies, provides loss documentation and digital evidence as requested.
• File reports for cases meeting criteria established by FinCEN.
• Review system reports for high-risk accounts and internal fraud.
• Collaborate with business units throughout the bank and provides data related to losses.
• Recommend changes in policies and procedures according to loss trends detected throughout the bank.
• Work with Cultural Enhancement and Community Banking to develop fraud prevention training.
• Maintain and update Case Management Database.
• Coordinate security needs with appropriate vendors for locations throughout the bank and responds to security-related inquiries from associates.
• Assist in the continued development of departmental procedures and regularly contributes suggestions for greater security efficiency and effectiveness.
• Exercise independence of thought but refers more complex problems to supervisor or other expert. Roles at this level are typically for those exhibiting strong basic executional capabilities and who are beginning to take on more responsibility.
• Demonstrate compliance with all bank regulations that apply to your position, and keep up to date on regulation changes.
• Maintain working knowledge of our policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations that apply to your position.

About You:

• Bachelor's degree preferred in relevant field.
• 0-1 year of experience in bank operations and UCC.
• Has knowledge of commonly-used concepts, practices, and procedures within security and loss prevention field. Relies on instructions and pre-established guidelines to perform the functions of the job.
• Ability to work after hours on occasion for physical security and investigations.
• Familiarity with Sharepoint, Excel, Word, PowerBI.
• Nice Actimize and Lexus Nexus.
• Ability to train and present to small and large audiences or has the interest in learning to train and present.

Our Benefits:

We offer a competitive total rewards package including base wages and comprehensive benefits. The pay range for this role is $34,680 to $71,689, and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Umpqua Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: careers@umpquabank.com

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Umpqua Bank. Umpqua Bank does not accept unsolicited resumes or applications from agencies and Umpqua Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Umpqua Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.