The Manager, Operations (GILICO) provides technical, project management, business process redesign, analytical support, and strategic advisory services. They are also responsible for managing and coaching a professional and responsive team of staff that develops excellent working relationships with external and internal customers and effectively manages the people and processes to ensure that consistent quality service is provided.

Duties and Responsibilities

• Plan, lead and develop capacity across the operations team.
• Partner with functional groups to identify and mitigate risks, identify costs and benefits, and drive to completion.
• Research and analyze data from multiple sources to identify trends and make recommendations for strategy or operational management.
• Participates in daily, weekly, monthly, and annual planning process as appropriate.
• Manage third party administrator relationship to ensure service levels and technical accuracy requirements are met.
• Provide creative and energetic leadership for employee relations through effective communications, coaching, training, and development.
• Drive accountability of deliverables from team members and vendors.
• Communicates areas of accountability and performance expected.
• Determines standards of performance as a basis to review progress.
• Fosters a high-performance culture conductive to maximizing employee morale and productivity.
• Develops individuals for future advancement.
• Performs other duties and responsibilities as required or requested.
• Fosters a high-performance culture conductive to maximizing employee morale and productivity.
• Develops individuals for future advancement.
• Performs other duties and responsibilities as required or requested.

Requirements

Knowledge and Experience

• Bachelor's degree in operations management, business management or equivalent and 10+ years previous operations management experience.
• Experience in a production or call center environment.
• 3-5 years’ experience supervising, coaching, and developing staff.
• Life and Health Insurance license.
• FLMI desirable, otherwise Expected to have accreditation within 5 years.

Skills/Competencies

• Technical Capacity.
• Problem Solving/Analysis.
• Customer/Client Focus.
• Decision Making.
• Project Management.
• Communication Proficiency.
• Teamwork Orientation.
• Supervisory Responsibility

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Supplemental pay types:

• Bonus pay

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Baton Rouge, LA 70816: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Supervising: 4 years (Preferred)
• Call center management: 1 year (Preferred)

License/Certification:

• Insurance Producer License (Preferred)
• Life Insurance License (Preferred)

Work Location: In person

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