Manager - Membership & Customer Service

Full-time with comprehensive benefits & PTO

The YK Fitness Center, managed by HealthFitness, has a great opportunity for an experienced Manager - Membership & Customer Service to facilitate member management and reporting, market & promote fitness activities as a part of a healthy lifestyle, motivate & energize the Bethel, AK Community, and to supervise and develop the YK Fitness Center Staff.

Bethel, Alaska is a community of roughly 6,500 people, located at the mouth of the Kuskokwim River, 40 miles inland from the Bering Sea and 400 air miles West of Anchorage. First established by Yup'ik Eskimos, Bethel is now the largest community in Western Alaska and the 9th largest in the State of Alaska. Accessible only by air and by river, Bethel functions as the transportation and service hub for the 56 villages that make up the Yukon Kuskokwim Delta Region (YKDelta). The YK Fitness Center is the only public recreational facility in Bethel and is an essential part of the health, safety and wellbeing of the Bethel community.

What We're Looking For:

A successful candidate for this managerial position will have a dedication to wellness and a drive to be a positive influencer for health and wellness for members, staff and the community. They will have a background in membership management, experience providing excellent customer service, and be skilled in motivating and engaging staff and community members. It is important for this customer facing Manager to be available during peak facility usage therefore the regular schedule for this position includes some evening and weekend hours. Additionally, all Managers are required to be Lifeguard Certified within 90 days of hire. Responsibilities include:

• Membership operations and customer service including member engagement and marketing. Develop, market, and oversee special events and programs.
• Operations staff scheduling, supervision and backup coverage for 15-20 direct reports.
• Other duties as needed.

What You'll Need:

• Bachelor's degree in Recreation, Marketing, Accounting or a related field OR Associates degree in related field with 3+ years of experience.
• 1+ years of management experience working in membership services, direct customer service or related field. Experience in a recreational setting preferred.
• 1+ years of experience developing and implementing activities and events directed towards community engagement, member recruitment and retention.
• Experience in development and implementation of marketing campaigns including strategic use of social media.
• Lifeguard certification required within 90 days of hire (pre-requisite swim skills may be tested during on-site interview).
• Safe Serve or Alaska Food Workers Certification within 30 days of hire.
• Must have a positive attitude and a desire and ability to positively engage diverse range of patrons and staff while maintaining a positive, professional demeanor and attitude. Strong organizational skills, and ability to prioritize work for maximum efficiency.
• Excellent verbal and written communication skills and a customer service focus.
• Strong computer literacy and comfort using a variety of software including Microsoft Office, Point of Sale (CivicRec), Staff Scheduling (SubItUp) and Building Automation Software.
• Ability to supervise, train and positively motivate and lead a diverse and multi-generational staff.
• Ideal candidates will have direct front line customer service experience in a recreational setting and 3+ years of experience with member management and staff leadership. May also have certifications from a HealthFitness approved provider as a personal trainer, group fitness instructor, WSI, and/or CPO.

ABOUT US

Our comprehensive benefit package includes Medical/Dental/Vision plans including HSA, PPO and FSA options, retirement/401k including employer matching program, fitness and wellness programs incentivized with medical plan discounts, certification reimbursement program, tuition reimbursement, paid new parent leave, paid Holidays and PTO (starting at 3 weeks for full-time associates), volunteer paid time off and much more. We also offer a Wellness Program that enables employees to participate in health initiatives to reduce their insurance premiums.

HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual’s journey by creating communities of health within the organizations we serve – so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities.

You may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 800-636-3304 or jobs@hfit.com for assistance.

HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. EOE/AA. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Age/Disability/Veteran

For the third consecutive year, we were selected as a Top Workplace by the Chicago Tribune. The award is based exclusively on Trustmark/HealthFitness associate responses to an anonymous survey. The survey measured 15 key drivers of engaged cultures that are critical to the success of an organization.