Manager of Properties and Assets

ABOUT US

Founded in 1991, Hope Solutions "formerly Contra Costa Interfaith Housing," is a vibrant and socially responsive non-profit agency that provides permanent housing and vital support services to over 2,000 families and individuals in Contra Costa County who are homeless or are at risk for homelessness. Over 40 faith-based communities support our work, although there are no religious requirements or affiliations required to receive services.

Are you seeking a new role that fully utilizes your talents and potential—while helping to make the world a better place? If so, please read on!

What are you passionate about?

At Hope Solutions—we envision a world in which everyone has a place to call home and the support of a strong community so that they can live with dignity and reach their full potential. We strive to be inclusive and responsive to community needs. We are committed to excellence and accomplish our work with integrity, respect, compassion, and humility.

Hope Solution's mission is to heal the effects of poverty and homelessness by providing permanent housing and vital support services to highly vulnerable families and individuals.

Could our mission be your mission?

Learn more about us @ hopesolutions.org

TEAM SNAPSHOT

We're adding to our team of passionate folks—who are on a mission to help make the lives of others better—through services and support that lead to a higher quality of life for our clients.

We'd like to learn more about you—apply for the role! What's our team like?

Here's a snapshot of some of the folks at Hope Solutions who help advance our vision to achieve—secure housing and the dignity of self-sufficiency for the homeless and at-risk families and individuals in Contra Costa County.

A FEW OF US...

Deanne—Chief Executive Officer—lives in Central Contra Costa County with her husband and three children. She enjoys hiking the East Bay hills, camping, reading, cooking, and cheering too loudly at her kids' games.

Alex—Chief Operating Officer—lives in Walnut Creek with his wife, son, and dog. Alex has an MSW and is a self-described macro social worker. He is an avid reader and a huge baseball fan (Go Giants!). He loves spending time at home with his family making food, listening to jazz, and relaxing.

Bill—Director of Multi-Site Housing and Services—lives in Central Contra Costa County with his partner and is involved in raising his godson. Bill is a licensed Marriage and Family Therapist who has worked with under-served populations for over 20 years. He also serves on the Contra Costa County Healthcare for the Homeless Co-Applicant Board. He enjoys reading, gardening, and meditation.

Christina—Director of Finance—lives in Pleasant Hill with her husband, three children, and their dog. Christina is a Certified Non-Profit Accountant; she holds a Bachelor of Science degree in Accounting and is currently working on a Master's in Public Administration. She has over 20 years of finance and accounting experience, working the last several years in the non-profit sector. In her spare time, she enjoys traveling with her family and volunteers at her children's schools.

Tanya—Director of Housing Navigation and Rapid Re-Housing—lives in East Contra Costa County. She is married with one daughter and two sons. Tanya has a Master's in Counseling Psychology and has worked with under-served populations for over 15 years. She enjoys music, comedy, movies, exercising, and watching basketball games.

Beth—Director of Clinical and Support Services—lives in Central Contra Costa County with her sister and son. Beth is a licensed psychologist who has been working with children and families for over 30 years. She is especially passionate about working with young children, ages birth to 5 years old, and their families. She enjoys singing, cooking, gardening, and traveling with her family.

Jasmine—Consulting Director of Strategic Initiatives—lives in Contra Costa County and is married with three children and three dogs. Jasmine has an MS in Organizational Leadership and Innovation. She is the co-convener of the Multi-faith ACTION Coalition and serves on the boards of the Emergency Food and Shelter National Board Program as well as the Tourette Association of America.

Maria—Director of Development—lives in Walnut Creek with her husband and two children. She has more than 20 years of experience in the non-profit sector, 18 years of which were spent at The Nature Conservancy, the largest private conservation organization in the world. Maria is a graduate of the University of California, Berkeley, and is a trained Life Coach. She enjoys running, hiking, traveling, and watching stand-up comedy. She believes that everyone has a natural gift, even if they need help discovering what it is.

Kristina—Director of Human Resources—lives in Cordelia with her modern-day blended family and is a proud Air Force Mom. She has more than 20 years of experience in leadership, operations, and people management. Kristina has a Bachelor's in Business Administration with a concentration in Human Resources and is currently SHRM-SCP certified. She enjoys spending time with family, yoga, indoor cycling, hiking and loves to laugh. She believes if you look for the good in all things, you will find it.

WHO WE ARE LOOKING FOR:

Hope Solutions is seeking an energetic Manager of Properties and Assets (MPA) to oversee successful home-based property management services to persons receiving housing via three Permanent Supportive Housing (PSH) projects and one Rapid Re-housing (RRH) project operated under the Continuum of Care and Contra Costa Behavioral Health Services and located throughout Contra Costa County. The ideal candidate is flexible and responsive to support the needs of our clients while possessing the skill set to collaborate with interdisciplinary team members and community partners.

The MPA will provide leadership, supervision, and oversight to multi-site property management staff who deliver on-demand services to residents in master leased and owned units. The MPA ensures the timely and accurate completion and management of resident lease agreements, recertifications, unit inspections/repairs, fostering positive long-term landlord relationships and maintaining accurate resident records. The MPA also guides the property management team to support resident behavioral changes and access to resources that reduce mental health symptoms and improve daily functioning. The MPA will be responsible for quality assurance, with the overall goal of helping consumers through the process of securing and retaining permanent housing throughout the community. The MPA will maintain strong collaborative relationships with partner agencies involved in this program, such as the Health, Housing, and Homeless Department and other community-based providers.

Supervisory Responsibility: 3 Property Managers providing services to residents in Families in Supportive Housing (FISH), Assertive Choices Creating Empowerment through Services and Shelter (ACCESS) & Mental Health Services Act (MHSA) PSH units, plus Project Home SAFE (Survivors Achieving Full Empowerment) RRH units.

WHAT YOU WILL DO:

Property Management Oversight:

• Provide case conferencing of client cases, strategizing on the provision of property management services, interventions, and verbal/written notices to residents.
• Support direct reports to employ the overall Housing First philosophy and provide strength-based and trauma-informed services. Collaborate with the DHP and Human Resources to identify and plan useful training for direct reports.
• Ensure unit vacancies are filled within 45 days, and consistent communication is offered to consumers throughout their intake/application process and tenancy, including ensuring units are fully furnished prior to move-in, providing new residents with a careful and detailed review of the lease agreement and its addenda, instructions on the use of appliances and heating/cooling systems, and an introduction to an on-site property manager (if applicable).
• Ensure a trauma-informed approach to managing resident concerns and payment issues, partnering with support services staff to ensure additional support to residents as needed.
• Oversee annual/interim resident income recertifications and rent computations per HUD requirements.
• Ensure the procuring of the janitorial, general contractor, trade, and landscape professionals to complete necessary maintenance services and/or construction/repair/rehabilitation jobs in a timely manner. Ensure the presence of staff to oversee/inspect work to ensure it is completed to a high standard. Ensure non-urgent repairs are completed within two weeks.
• Develop relationships on behalf of Hope Solutions with landlords within the community. Assist with completing master lease agreements in accordance with HUD and Hope Solutions policies. Ensure landlords are contacted with reports after quarterly unit inspections. Ensure/provide mediation and advocacy with landlords on behalf of residents to assist with obtaining and/or maintaining housing.

Data Responsibilities:

• Ensure timely and accurate documentation within 24 hours after each service contact and consistent, timely processing of vendor invoices and payments.
• Ensure data quality in the AppFolio system, including but not limited to data entry, resident financial records, financial reconciliation, data analysis, and working with Finance Department staff to update records as needed.
• Ensure data quality in the internal Apricot system, including but not limited to data entry, reporting, analysis, and working with HS staff to update Apricot as needed.
• Review monthly and quarterly program data to ensure the program meets its targets and recommend course corrections.
• Comply with all legal/ethical professional guidelines for maintaining consumer confidentiality, protecting consumer rights, advocating on consumers' behalf, and assuring consumer safety.

Community Outreach and Engagement:

• Build strong, collaborative relationships with key partners and other community-based providers.
• Represent Hope Solutions at community meetings related to housing programs.
• Ensure that overall good neighbor and landlord relations are maintained.
• Professionally represent Hope Solutions in all circumstances.

Leadership Role:

• Active participation and contribution to the Management Team of Hope Solutions.
• Cultivate and maintain successful relationships with key stakeholders and County leadership, including contract liaisons from each funder.
• Assist with the planning and implementation of new programs when opportunities arise.
• Hire, onboard, supervise, develop, and evaluate staff, providing weekly individual supervision meetings and overseeing a monthly team meeting. Review individual work plans and support team members to achieve work plan goals.
• Ensure compliance with policies, procedures, standards of practice, and outcome measures for the programs, consistent with the contracts.
• In partnership with Leadership Team, lead the multi-site PSH programs and the Project Home SAFE RRH program to meet their respective outcome goals.
• Create or update program flow, outreach materials, tracking tools, and communication systems for the programs.
• Maintain awareness of culturally diverse consumer populations and perform duties in a culturally competent manner.

Organizational/Administrative Responsibilities:

• Professionally represent Hope Solutions in all circumstances.
• Comply with all legal/ethical professional guidelines for maintaining consumer confidentiality, adhering to HIPAA guidelines, protecting consumer rights, advocating on consumers’ behalf, and assuring consumer safety.
• Establish and maintain professional boundaries in working with clients.
• Comply with all local, state, and federal regulations, policies, procedures, standards of practice, and outcome requirements of the Supportive Housing Program and Hope Solutions.
• Assist with distributing client satisfaction/feedback surveys for all clients served.
• Attend all required meetings, including but not limited to Hope Solutions staff, individual supervision, consumer case conferences, and linkage meetings with other agencies.
• Ensure timely and accurate data is entered into the Homeless Management Information System (HMIS).
• Complete required administrative paperwork and reports in a timely and accurate manner.
• On-call, after-hours, and backup work for other team members may be required.
• Perform all other duties and responsibilities as assigned.

Position Qualifications:

• Passion for and demonstrated experience successfully working with vulnerable populations, especially homeless families or individuals with mental disabilities.
• Knowledge of and belief in “Housing First” philosophy and strategies.
• Minimum of four years of experience in property management, preferably with housing retention barriers such as substance abuse, mental health, and/or income challenges.
• A. Degree in a field applicable to Hope Solutions property management duties.
• Knowledge of Fair Housing law and its application.
• HUD Certified Occupancy Specialist certification.
• Experience providing program management and staff supervision/oversight.
• Extensive knowledge of Contra Costa housing resources/real estate and HIPAA/HITECH laws is a plus.
• Bi-lingual in English/Spanish is a plus.
• Outstanding written and verbal communication skills.
• Computer proficiency in the use of Microsoft and database applications.
• Must have an operational vehicle, auto insurance, valid California driver's license, and be willing to drive for work.
• Must pass LiveScan screening and TB test.
• Salary contingent upon skill and experience.

Cultural Responsiveness:

• Awareness of and aptitude to understand, respect, and adapt to cultural and identity-based differences within group environments appropriately and effectively.
• Knowledge of and commitment to concepts and issues tied to social justice, diversity, equity, and inclusion and belonging.
• Experience fostering and reinforcing an environment that values unique experiences, cultures, personal humility and authenticity backgrounds, and goals.
• Participate in and complete our new employee onboarding process, which includes reading and discussing a short chapter in the book, The Color of Law.
• Review and commit to our Diversity, Inclusion, Equity, and Belonging Commitment.

Physical Qualifications-

• The person in this position may make home visits to residents who live on second or third-floor apartments (without elevators) and will need to be able to climb stairs.
• Will frequently accompany residents on walks to local resources (grocery store, childcare, parks) up to ½ mile in distance.
• Must be able to work in a desk setting for up to 3 hours at a time to make calls to residents, research resources on the internet, and collaborate with community providers with calls/emails.
• Office setting activities are required, such as typing on a laptop/computer to respond to emails, entering case notes into a database, and copying and faxing forms and documents on a copy machine related to maintaining or obtaining housing.
• Occasionally must be able to lift and carry objects weighing up to 25 pounds, including furnishings for new residents, files, holiday gifts, and food donations.
• Ability to drive an automobile, transport oneself and residents to appointments, or meet at resident homes, including driving at night.

Compensation & Benefits:

• Flexible, dynamic work environment
• 100% premium paid for employee Kaiser health and dental care
• Matched 403b retirement savings
• 10 paid holidays, plus 2 floating holidays
• Ability to accrue 2-4 weeks' vacation depending on tenure
• Life Insurance and Employee Assistance Program

We are an equal-opportunity employer. If you're a good fit, we want to meet you!