The Manager, Quality (Lab) is responsible for oversight of multiple functions within quality, which includes supervision of Quality Assurance teammates and of processes related to the Quality Assurance department. This position reports to the Director, Quality (Lab).

Essential Duties & Responsibilities:

1. Review, define, and improve the Quality Management System Policies, Procedures, and Processes while ensuring adherence to standards and regulations put in place by CLIA, CMS, CAP, and other state and local regulatory agencies

• Liaison to ensure medical directors’ engagement on items potentially affecting clinical quality based on knowledge of regulations and operations

• Inform medial directors of new and existing regulatory requirements and ensure fulfillments of those requirements

• Evaluate potential and existing vendors for compliance with applicable regulatory standards

2. Strategize, develop, and execute continuous improvement projects related to policies and processes impacting quality and affecting operations as well as develop educational programs to provide continuous updates to teammates in order to maintain compliance with standards and regulations

3. Provide leadership to direct reports, including:

• Managing teammate activities including hiring, promoting, and performance evaluations

• Organize and supervise teammates to ensure work direction and staffing

• Monitor workflow and delegate responsibilities

• Maintain appropriate teammate records

4. Plan, organize, and provide oversight for internal and external audits

5. Identify, monitor improve Quality Assurance analytics/metrics and drive continuous improvement of document management, training, and auditing to achieve operational excellence

6. Other duties as assigned.

Education & Experience:

• 6+ years of related experience

• A minimum of a Bachelor’s Degree in life sciences, clinical laboratory science, or related discipline

• Minimum of six (6) years supervisory, and information/quality management systems experience.

• Experience in healthcare, and especially clinical laboratory setting strongly preferred.

• Post graduate experience in Lean Six Sigma, Process Improvement OR technical problem solving

• 12 years’ experience of CMS, CLIA and/or FDA GCP/GLP, regulations and guidance

• Demonstrated experience with regulatory authorities and external customers

• Advanced computer skills and proficiency in MS Word, Excel, Outlook, PowerPoint, MS Project and Visio

• Lean Six Sigma, Quality Auditor, Root Cause Analysis preferred

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits