Job Description:

Position Summary

This is the job you've been waiting for! Join a company that invests in you and values your experience working to help others. We offer a collaborative work place within a team that supports and respects each other. Come see why we are one of Kentucky's best places to work!

• Monday through Friday

• Starting pay up to $21 per hour

• 1st shift hours (hours of operation: 7:30am – 6pm, must have full availability)

• Paid training

• $500 sign-on bonus

In an effort to help improve the customer service experience and streamline the appointment scheduling process for our patients, Baptist has created the Patient Connection Hub, a state of the art healthcare call center. Agents are trained to field calls from patients to their Baptist Health Medical Group providers across the state to schedule appointments, complete referrals, retrieve medical records, and provide other services. The Hub is a one-stop experience designed to streamline patient and provider communication. Our goal is to deliver a high-quality and integrated Baptist experience; ultimately ensuring that patient’s receive the best care possible.

This position is for the Primary Care specialty in our Patient Connection Hub located at 2525 Harrodsburg Rd, Lexington, KY 40504. This is an evolving department. It was founded in early 2021 and we are looking to grow our team.

Position Responsibilities

• Works in a fast paced, call center environment accepting incoming calls promptly and making outbound calls in a professional and courteous manner.

• Schedules appointments electronically for new and established patients, collects and inputs information into our electronic EHR (Epic) while maintaining a high degree of accuracy.

• Independently works to resolve patient questions related to patient care referrals, authorizations and insurance verifications.

• Indexes medical records according to defined processes.

• Demonstrates the highest level of commitment, compassion and customer service for all of our patients, providers and team members.

• Possesses and displays excellent verbal and written communication skills with ability to convey information in a clear, focused and concise manner while following proper grammar rules.

• Demonstrates strong telephone communication and etiquette skills.

• Maintain composure during moments of stress and maintain a helpful disposition at all times.

• Performs other duties as assigned by management.

Minimum Education, Training, and Experience Required

• High School Diploma or equivalent

• Strong verbal and written communication skills

• Strong computer skills

• Strong research and problem-solving skills

• At least 1 year of experience in customer service, call center, healthcare, or formal education

• Must be able to successfully pass a thorough background check and drug screen

Preferred Skills

• Prior medical office experience or prior call center experience

• Prior experience in pre-registration and/or scheduling

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!

Employees will be expected to comply with Baptist Health’s infectious disease and vaccination policies, which include but may not be limited to compliance with BHS’ mandatory vaccination policies for influenza and COVID unless reasonable accommodations are needed under applicable law

Baptist Health is an Equal Employment Opportunity employer.