POSITION SUMMARY:

The Front Office Coordinator would be responsible for greeting all patients and clinic visitors in a friendly manner, directing them to the appropriate location, and providing general information about the office. The front office activities include receptionist tasks, check-in & check-out processes and referral coordination duties.

RESPONSIBILITIES:

• Answering phones efficiently and with the proper etiquette, directing the calls to the appropriate person/department. Updating patient information in computer when necessary
• Scheduling new patients, collecting insurance information, filling out proper forms to set up new patient files and preparing file labels
• Verifying medical insurance for all appointments (at least one day prior to service) and walk-in patients
• Maintaining inventory of new patient forms and office supplies required for front desk activities
• Monitoring patient wait time and ensuring physicians' on-time schedule. Prioritizing appointment versus walk-in. Assisting in pulling charts for walk-in patients.
• Providing patients the proper documentation for quick referrals using preferred network
• Ensuring patients leave with all necessary forms and paperwork (i.e. receipt of visit, lab requisition, prescription, etc.)
• Scheduling any necessary follow-up appointments, confirming next days appointments, and also following up on any missed appointments
• Respecting and maintaining privacy and dignity of patients to assure client confidentiality at all times

QUALIFICATIONS:

• High school diploma or equivalent
• 1 year of experience within a medical office setting
• Data entry and typing experience
• Bilingual in English/Spanish is required
• Insurance verification experience is required
• Knowledge of basic medical terminology is preferred

Job Type: Full-time

Pay: $12.00 - $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Every weekend
• Monday to Friday
• Weekend availability

Work setting:

• Clinic
• In-person

Experience:

• Medical office: 1 year (Preferred)
• eClinicalWorks: 1 year (Preferred)
• Insurance verification: 1 year (Required)

Language:

• English & Spanish (Required)

Work Location: In person

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